Japanese Bilingual, Service Desk Agent

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, we're building a culture where people come first—where your growth, your ideas, and your impact matter. As a Japanese Bilingual, Service Desk Agent, you'll be at the front line of delivering a new kind of "white glove" experience to our internal customers. You won't just solve problems—you'll make someone's day better.

What You'll Do

You'll be the go-to expert for Kyndryl employees who need help with their applications. Your top priorities will be:

• Listening and responding with empathy: You'll quickly understand what your colleagues need and guide them with clear, tailored technical support.
• Solving with confidence: Whether it's a simple fix or a complex multi-system issue, you'll take ownership and see it through until the customer is satisfied.
• Collaborating with purpose: You'll work closely with other support teams when needed, but you'll remain the trusted point of contact throughout the journey.

Your Growth at Kyndryl

We don't just hire for a job—we invest in your career. You'll have access to:

• Learning and mentorship to deepen your technical and customer service skills.
• Opportunities to grow into leadership or specialized roles.
• A culture of belonging where your voice is heard and your potential is valued.

What You Bring

You're someone who:

• Communicates clearly and kindly, even in technical situations.
• Enjoys solving problems and helping others succeed.
• Is comfortable navigating complex systems and learning new tools.

Who You Are

At Kyndryl, we value people who are curious, collaborative, and committed to making a difference. You're someone who thrives in a customer-focused environment, embraces challenges with a growth mindset, and brings empathy and clarity to every interaction. You're not just looking for a job—you're building a career where your contributions matter.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 2 years of Application Support Service Desk
• Experience providing application support or service desk assistance in a professional setting.
• Strong troubleshooting skills with the ability to analyze and resolve technical issues confidently.
• Excellent communication skills—able to explain solutions clearly and listen actively.
• Proven ability to deliver customer-focused support with empathy and professionalism.
• Comfortable adapting your approach to meet different customer needs and skill levels.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Committed to sharing knowledge and contributing to a collaborative team culture.

Nice to Have:

• JLPT Certification

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.