Customer Service Specialist

• Provide quality customer service through adherence to the Data#3 Asset Management Services (AMS) delivery methodology.
  

• Focus on an existing Asset Management contract by delivering:
  

  • First-line inbound/outbound telephonic and email service
    

  • Timely response to all internal and external customer queries
    

  • Coordinating end-to-end asset deployments
    

  • Scheduling and coordinating asset collections with customers and external clients
    

  • Stock coordination
    

  • HAM CMDB management and lease contracts
    

  • E-commerce portal coordination and testing
    

  • Generating and sending reports on time to the customer and internal teams
    

• Develop and maintain close working relationships with all stakeholders (external and internal) to ensure high-quality service and long-term strategic customer relationships.
  

• Comply with agreed documented security policies, standards, and applicable customer regulations.
  

• Promote and participate in the Data#3 culture, contributing to both staff and customer satisfaction.
  

• Provide customers with specific Data#3 value solutions aligned with delivery capabilities.
  

• Contribute to the development of new principles and innovative solutions to enhance service delivery.
  

• Work both autonomously and within a team environment.
  

• Commit to continuous self-improvement and expansion of industry knowledge.
  

• Stay informed on business improvements and changes by participating in information-sharing meetings.
  

• Contribute to AMS targets for Managed Services.
  

• Help achieve personal and team objectives through participation in AMS engagements with current and prospective customers.
  

• Perform any additional duties assigned by the manager in line with business unit objectives.
  

• Uphold and adhere to Data#3's core values, guidelines, policies, and procedures.
  

• Represent Data#3 professionally and provide excellent service to internal and external customers.
  

• Perform duties safely without risk to yourself or others.
  

• Be flexible and open to taking on additional or varied roles/duties as required.
  

• Be aware that position details (title, description, responsibilities, location) may change as business needs evolve.
  

As part of your role, you may also:

• Be required to work off-site (e.g., customer/vendor/supplier premises), which may necessitate holding a National Police Certificate.
  

• Access highly sensitive corporate and personal information.
  

• Be expected to demonstrate high levels of honesty and integrity, making the completion of a National Police Certificate an inherent role requirement.
  

Experience:

• Minimum of 2 years' experience in a service desk or similar customer service role, ideally in an outsourced environment.
  

• Demonstrated knowledge of PC hardware and components from a procurement perspective.
  

Skills:

• Excellent oral and written communication skills for clear, accurate stakeholder engagement.
  

• Ability to work independently and take ownership within a formal service framework.
  

• Initiative in problem-solving and escalation when necessary.
  

• Strong analytical ability.
  

Abilities:

• Strong customer service orientation.
  

• High level of organization and attention to detail ("right first time" approach).
  

• Proven ability to meet deadlines with minimal supervision.
  

• Flexibility to adapt within standard office hours.
  

• Comfortable handling high volumes of customer interactions in a dynamic environment.
  

Qualifications:

• Tertiary education – Desirable
  

Certifications:

• Relevant industry certifications – Highly Desirable
  

• Great Place to Work-Certified Company
  

• Premium HMO
  

• Holistic employee experience
  

• Work-from-home and hybrid work setup
  

• Rewards and incentives
  

• Monthly engagement activities
  

• Career advancement opportunities
  

• Paid referral program