Quality Analyst

3 days ago

Pasay, National Capital Region, Philippines GILGAMESH CORPORATION Full time ₱900,000 - ₱1,200,000 per year
  • Evaluate live chat, email, and voice interactions based on set QA scorecards and standards.
  • Provide timely and constructive feedback to agents through coaching sessions and reports.
  • Identify behavior patterns and training needs to improve agent performance.
  • Collaborate with Training and Operations Teams to address skill or knowledge gaps.
  • Monitor adherence to responsible gaming policies, AML/KYC protocols, and customer data handling.
  • Prepare weekly/monthly QA reports and trend analysis.
  • Help develop and refine QA rubrics, SOPs, and quality improvement initiatives.
  • Key Performance Indicators (KPIs):
  • QA evaluation targets met (volume and timeliness)
  • Accuracy and consistency in scoring
  • Calibration score alignment (within accepted variance)
  • Turnaround time for feedback delivery
  • Identification of trends leading to performance improvement

JOB QUALIFICATIONS:

  • Minimum 2 years of QA experience in customer support; experience in iGaming or online casino is a strong advantage.
  • Excellent communication skills in English; multilingual is a plus.
  • Strong understanding of CX principles and regulatory compliance in online gambling (e.g., RG, AML).
  • Familiarity with CRM tools such as Smartly, CXDynamic, or other gaming CRMs.
  • Exceptional attention to detail and analytical mindset; High integrity and sense of accountability.
  • Ability to handle confidential information and sensitive customer data.

  • Quality Assurance Analyst

    7 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time

    Quality Assurance Analyst | AR Claims | Healthcare BPOWe are looking for an Accounts Receivable Quality Analyst to be part of our growing team. As a Quality Analyst you will ensure the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR...

  • PHRN Quality Analyst

    3 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $30,000 - $50,000 per year

    We are currently looking for REGISTERED NURSE Quality Analyst to be part of our Denials and Appeals Team. The Quality Analyst will be responsible for monitoring and evaluating the quality of customer service interactions, identifying areas for improvement, and ensuring compliance with policies and procedures. The successful candidate must be a Registered...

  • Quality Assurance Analyst

    3 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time $40,000 - $80,000 per year

    We are looking for anAccounts Receivable Quality Analystto be part of our growing teamAs a Quality Analyst you'll be ensuring the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR follow-up, and quality assurance methodologies.Key...

  • Quality Assurance Analyst

    6 hours ago

    Pasay, National Capital Region, Philippines Outsourcellent Inc Full time ₱480,000 per year

    Pure ONSITE JOBNo work from home set-up or HybridShould have an experience as Quality Analyst from previous Job in a BPO Setupat least 2 yrs or more as Quality Analyst RoleGood Listening, Written and Verbal Communication SkillsKeen on detailsCan start AsapJob Types: Full-time, PermanentPay: Php40,000.00 per monthBenefits:Company eventsHealth insurancePaid...

  • Quality Analyst

    3 days ago

    Pasay, National Capital Region, Philippines VISA Full time $60,000 - $100,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Quality Analyst Team Lead

    6 hours ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱30,000 - ₱440,000 per year

    With more than 3 years of experience as a QA.With 2 years experience as a QA LeadExperience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst: 3 years...

  • Quality Analyst

    6 hours ago

    Pasay, National Capital Region, Philippines access healthcare Full time $104,000 - $130,878 per year

    About the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...

  • Quality Analyst for Healthcare BPO

    3 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently looking for Quality Analyst to be part of our growing AR Team As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.What you'll be doingMonitoring and evaluating the quality of customer service interactions to...

  • Collections Quality Analyst

    3 days ago

    Pasay, National Capital Region, Philippines TechTiera Corp Full time ₱55,000 - ₱65,000 per year

    The Collection QA monitors, evaluates, and helps improving the quality of collection calls andprocesses. This role helps collection team members to adhere to company policies, regulatoryrequirements, and customer service standards, while identifying areas for improvement andtraining.Mentioned below are key duties:Listen to and evaluate inbound and outbound...

  • BPO Quality Analyst for a PIONEER ACCOUNT

    3 days ago

    Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time $40,000 - $60,000 per year

    Responsibilities:Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agentsAccurately evaluate teammate behaviors using the company's C.O.R.E. practice to successfully identify impacting strengths and opportunitiesConsistently and accurately communicate client opportunities to stakeholdersActively participate in...