Google Ads

5 days ago

Cabanatuan City, Central Luzon, Philippines Talent Source Full time ₱200,000 - ₱250,000 per year
Job Overview:

We are looking for skilled Contact Centre Agents with knowledge of Google Ads to assist clients in managing and optimizing their advertising campaigns. You'll provide technical support, campaign guidance, and customer service across phone, email, and chat channels.

Key Responsibilities:

  • Respond to inquiries related to Google Ads account setup, billing, and campaign performance

  • Troubleshoot ad disapprovals, keyword issues, and performance drops

  • Guide customers on best practices to improve campaign results

  • Help businesses understand tools like keyword planner, conversion tracking, and audience targeting

  • Log all interactions accurately in CRM systems

  • Meet KPIs such as resolution time, customer satisfaction, and first-contact resolution

Qualifications:

  • Experience in customer support or contact centres (preferred)

  • Basic understanding of Google Ads platform and digital marketing principles

  • Google Ads certification is a plus

  • Excellent communication and problem-solving skills

  • Ability to multitask in a fast-paced environment

  • Tech-savvy and comfortable with digital tools and CRM platforms

What We Offer:

  • Training on Google Ads and ongoing skill development

  • Opportunities to earn certifications

  • Flexible working setup

  • Supportive and collaborative team environment

  • Performance-based incentives

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