Bilingual (Swedish - English) Customer Support Needed

1 day ago

Makati City, National Capital Region, Philippines Strikingly Full time ₱1,500,000 - ₱3,000,000 per year

About us:Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.You can learn more about us from the news:> > Project overview:We're looking for a Bilingual Swedish - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.You'll also translate our product to Swedish. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.This project requires:Customer support experience in a fast-paced environmentGreat Swedish and English communication skills, both written and oralShould love making customers happyShould have the ability to assess each customer's issuesKnows how to deal with difficult customers/clientsHas good analytical and problem-solving skillsHas good accurate records keepingMust be a good team playerCan work with minimal supervisionAbility to prioritize and multitaskKnowledge of Domains, SEO and Analytics is a plusMust be able to work remotely and full-time (at least 40 hours per week)What We Offer:Convenience in working from homeFun and collaborative international working environmentOpportunities for career advancementTraining and growth opportunitiesPaid leave with tenure of one(1) year and aboveIf you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience

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