Non-Voice Social Media Moderator

2 days ago

Taguig, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time

About the role

Join our growing team as a Non-Voice Social Media Moderator at our Taguig City, Metro Manila office. In this full-time role, you will play a crucial part in maintaining the positive reputation and online presence of Top1Movers Worldwide Inc. by professionally and efficiently managing our social media channels.

What you'll be doing

  1. Monitor and respond to customer inquiries, comments, and messages across various social media platforms, including Facebook, Twitter, and Instagram
  2. Proactively engage with our online community to foster positive interactions and address any concerns or issues
  3. Collaborate with the marketing team to develop and implement effective social media strategies
  4. Identify and report any inappropriate or unethical content, ensuring our online presence remains professional and brand-aligned
  5. Provide regular reports and analysis on social media performance and trends
  6. Assist with the creation and curation of engaging social media content

What we're looking for

  1. Excellent written communication skills in English, with the ability to articulate responses in a clear, concise, and empathetic manner
  2. Strong customer service orientation and the ability to handle difficult situations with patience and professionalism
  3. Familiarity with popular social media platforms and best practices for community management
  4. Problem-solving skills and the ability to think critically to address a wide range of customer inquiries and concerns
  5. Attention to detail and the ability to multitask effectively in a fast-paced environment
  6. Minimum 1 year of experience in a customer service or social media moderation role

What we offer

At Top1Movers Worldwide Inc., we are committed to providing a supportive and inclusive work environment that fosters personal and professional growth. In addition to a competitive salary, you will enjoy:

  1. Comprehensive health and dental insurance coverage
  2. Generous paid time off and holiday allowance
  3. Opportunities for career advancement and skill development
  4. Team-building activities and social events
  5. A dynamic and collaborative company culture

About us

Top1Movers Worldwide Inc. is a leading provider of comprehensive moving and relocation services, with a strong presence across the Philippines. We pride ourselves on our exceptional customer service and our commitment to sustainability. Join our team and be part of a company that is making a positive impact in the industry.

Apply now for this exciting opportunity to become our next Non-Voice Social Media Moderator

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