Virtual Assistant

Job Title: Virtual Assistant (Onsite – Home Healthcare Background)

Location: Cebu City, Philippines

Employment Type: Full-Time / Onsite

Reports To: U.S. Direct Client

Work Schedule: 9:00 AM – 6:00 PM EST (Night Shift, Philippine Time)

Salary: Depending on work experience and tenure

We are looking for a highly organized and detail-oriented Virtual Assistant (VA) with a strong background in the Home Healthcare industry to provide direct administrative and operational support to a U.S.-based client.

Although this position is titled "Virtual Assistant," it is an onsite role based in Cebu City, requiring in-person work and coordination with the client and local team. The ideal candidate has at least 3 years of experience in home healthcare administration, understands patient coordination and caregiver scheduling, and can manage day-to-day operations efficiently and professionally.

Administrative & Office Support

• Manage and organize the client's calendar, meetings, and appointments.
• Prepare and maintain patient and caregiver records, reports, and documentation.
• Perform data entry, filing, and record management tasks accurately and confidentially.
• Draft and format documents, reports, and correspondence.
• Ensure compliance with healthcare documentation and privacy standards (e.g., HIPAA).

Home Healthcare Coordination

• Coordinate schedules for caregivers, nurses, and therapists for home visits.
• Communicate with patients, families, and staff to confirm appointments and updates.
• Monitor care logs, timesheets, and visit reports to ensure accuracy.
• Assist in resolving scheduling conflicts and maintaining an organized workflow.

Client Communication & Support

• Respond to emails, messages, and phone calls on behalf of the client in a professional manner.
• Serve as a liaison between the client, healthcare staff, and third-party partners.
• Prepare daily or weekly summaries, updates, and reports for the client.
• Maintain professionalism and empathy when dealing with patients or families.

Operational & Administrative Assistance

• Support billing, payroll, and timesheet tracking as required.
• Maintain organized digital and physical records.
• Conduct research or handle administrative projects related to healthcare operations.
• Monitor task deadlines and follow up to ensure timely completion.

Confidentiality & Compliance

• Handle all sensitive information with discretion and integrity.
• Ensure all actions comply with healthcare privacy laws and organizational standards.

Education:

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, or a related field (preferred but not required).

Experience:

• Minimum of 3 years of experience as a Virtual Assistant, Administrative Assistant, or Coordinator in a Home Healthcare, Medical, or Clinical setting.
• Strong background in caregiver scheduling, patient management, and healthcare documentation is required.

Skills:

• Excellent written and verbal communication skills (English proficiency required).
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, and healthcare management software (e.g., AlayaCare, ClearCare, HomeCare HomeBase, or similar).
• Familiarity with HIPAA or similar healthcare privacy standards.
• High attention to detail and ability to work independently.
• Professional, reliable, and comfortable working with a U.S.-based client.

• Opportunity to work directly with a U.S. client in the home healthcare industry.
• Onsite position in Cebu City with a stable and supportive work environment.
• Gain valuable experience in international healthcare operations.
• Competitive salary package based on experience and tenure.
• Potential for long-term growth and career advancement.

Interested applicants may send their updated resume and a 3mins self-video introduction highlighting their home healthcare experience to

Use the subject line: "Application – Virtual Assistant (Home Healthcare, Cebu City)"