E-commerce Supervisor

3 days ago

Paranaque City, Calabarzon, Philippines Q2 HR Solutions Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

  • Manage and monitor e-commerce sales performance across multiple brands to achieve consolidated revenue targets and support business growth objectives.
  • Lead, mentor, and manage a team of four e-commerce specialists, ensuring clear role assignments, performance tracking, and professional growth.
  • Ensure cost-effective operations by optimizing budget allocation and controlling operational expenses.
  • Oversee the development and execution of strategic advertising campaigns and optimize product listings to maximize online visibility and ROI.
  • Regularly track, analyze, and report on key e-commerce performance indicators to evaluate store health and inform decision-making.
  • Leverage and enhance the use of various marketing tools to improve customer engagement and campaign success.
  • Address customer inquiries and complaints promptly, ensuring a high standard of customer satisfaction and retention.
  • Manage inventory levels to ensure accuracy, availability, and timely replenishment in alignment with sales demands.
  • Work closely with marketing, creative, and operations teams to align campaigns, promotions, and logistical support with organizational goals.
  • Stay responsive to evolving market trends by initiating and supporting new e-commerce strategies such as affiliate marketing, live selling, and other innovative tactics.
  • Initiate, set up, and manage a live selling business for the company, including planning content, coordinating schedules, and integrating with brand marketing strategies.
  • Analyze e-commerce data to generate insights, develop strategies, and implement action plans that optimize performance and foster continuous improvement.
  • Coordinate platform-specific strategies and promotions tailored to each brand's unique target audience while maintaining operational consistency.

Qualifications:

  • Proven experience in e-commerce operations, preferably in a supervisory or leadership role handling multiple brands.
  • Strong knowledge of online sales management, digital advertising platforms, and product listing optimization.
  • Proficiency in using marketing tools and e-commerce analytics platforms.
  • Excellent leadership, problem-solving, and customer service skills.
  • Ability to collaborate effectively across departments and manage multiple priorities.
  • Data-driven mindset with the ability to interpret metrics and make informed decisions.
  • Familiarity with new e-commerce initiatives such as affiliate marketing and live selling is a plus.
  • Bachelor's degree in Business, Marketing, or a related field is preferred.

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