E-Commerce Manager

3 days ago

Paranaque City, Calabarzon, Philippines Toy Kingdom Full time $70,000 - $120,000 per year

Responsibility: To oversee all warehouse operations of the entire online business of ITWI, including inventory management, order fulfillment, inbound/outbound logistics, and coordination with customer service and platform site management teams to ensure accurate and timely delivery.

Objective: Maintain a well-organized, efficient, and accurate warehouse system that supports fast and error-free order processing, reduces fulfillment delays, and contributes to customer satisfaction and business growth.

Key Responsibilities:

1. Overall Management

· Coordinates with the warehouse manager in ensuring accurate stock records through BAU, regular cycle counts and audits

· Oversees guidelines and process are strictly implemented and everyone is compliant

· Evaluate and develop fulfillment strategies across all warehouse departments to ensure efficient operations.

· Coordinates with head office HR team on people management – replacement, resignation, regularization, hiring

2. Order Fulfillment Oversight (in coordination with supervisors)

· Supervise daily picking, packing, and dispatching of orders

· Ensure quality control and standards are met

· Monitor order accuracy and fulfillment timelines based on platform SLAs

3. Inbound & Outbound Logistics (in coordination with warehouse manager)

· Close coordination with the warehouse manager in ensuring that receiving of incoming stocks is counted with accuracy and well inspected

4. Team Management

· Lead, train, and supervise warehouse staff.

· Assign tasks, manage shifts, and monitor team performance.

· Enforce safety protocols and standard operating procedures (SOPs).

5. Warehouse Organization & Safety (in coordination with warehouse lead)

· Maintain a clean, organized, and efficient warehouse layout.

· Ensure compliance with safety and inventory handling standards.

· Implement FIFO/FEFO systems and accurate bin labeling.

6. E-Commerce Coordination

· Identify operational bottlenecks and propose process improvements

· Close coordination with site management team on issues and challenges on operations for quick resolution

Qualifications:

· Minimum 5 years of experience in eCommerce operations management including fulfillment, inventory management, logistics, and customer service

· Strong background in process improvement and data driven decision making

· Strong analytical, leadership and problem-solving skills

· Ability to work in a fast-paced and dynamic environment

Job Type: Full-time

Work Location: In person

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