Credit Controller

We're Hiring: Credit Controller (Collections) - AU & NZ

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Credit Controller (Collections) - AU & NZ join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role
: Credit Controller (Collections) - AU & NZ

Work Arrangement
: Work from Office

Location
: Philippines - Pampanga (Angeles)

Schedule
: Morning shift

Job Description:

Key Responsibilities

• Make outbound calls and receive inbound calls to collect overdue payments from customers in accordance with company policies and regulatory requirements.
• Negotiate and establish suitable payment arrangements while maintaining a professional and empathetic customer approach.
• Update customer account records accurately with the outcome of each call and any agreements made.
• Identify accounts requiring escalation or further action and refer them to the appropriate internal teams.
• Follow documented procedures and maintain compliance with all role-based access, privacy, and escalation requirements.
• Delivery outputs within agreed turnaround times and accuracy standards, maintaining clear documentation for traceability and audit purposes.
• Identify exceptions or uncertainties early and escalate promptly to onshore leads to minimize risk.
• Collaborate with Credit Managers and Senior Credit Controllers to share insights, resolve issues, and continuously improve collections effectiveness.
• Meet or exceed daily, weekly, and monthly targets related to call volume, collections, and account resolution.
• Handle customer disputes, complaints, or inquiries related to billing and payment, ensuring prompt and effective resolution.
• Adhere to data protection and privacy policies, as well as all regulatory compliance standards (ACCC & NZCC)
• Participate in training and development programs to remain up to date with systems, products, and compliance requirements

Key Competencies

• Excellent communication and negotiation skills for clients and internal stakeholder interactions
• Strong stakeholder management and cross-cultural communication skills
• Proven customer service experience with ability to handle difficult conversations professionally.
• High attention to detail and accuracy
• Resilience and ability to work effectively under pressure
• Team player with a proactive approach to problem-solving
• Comfortable working across time zones to liaise with clients or teams in Australia or New Zealand
• Ability to work independently, manage priorities and meet deadlines

Values Alignment

• Demonstrates curiosity and boldness in thinking and approach
• Builds trusted client and internal relationships
• Strong communication and collaboration behaviors
• Takes proactive accountability for delivering quality work and results, with care
• Proven decision-making, problem-solving, communication and time management skills
• Effective at working as part of a team

Qualification and requirements:

• Proven experience in collections, credit control, or accounts receivable within a high-volume, fastpaced environment.
• Demonstrated ability to meet or exceed collection targets, manage account portfolios, and resolve escalations effectively.
• Strong analytical capability to interpret aging reports, reconcile accounts and recommend action plans for overdue balances.
• Proficient in Credit Management Systems and Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with AU/NZ billing practices, credit terms and regulatory frameworks (ACCC/NZCC)
• Experience supporting AU/NZ or global clients within a BPO or shared services environment is highly regarded.
• Strong English communication skills – both written and verbal – with a professional and customer-focused tone.
• Willingness to work during AU/NZ business hours and collaborate effective with onshore teams across time zones.
• Bachelor's degree in business, Accounting, Finance or a related field (preferred); High school diploma required.
• Minimum 3 years' experience in collections, credit control or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.
• Additional certifications or training in Credit Management, Accounting, or Customer Service will be an advantage.

Non-negotiable skills & requirements:

• Minimum 3 years' experience in collections, credit control, or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**