bpo qa
11 hours ago
Client Profile: For more than 39 years, this top worldwide business processing outsourcing company has offered process management and technology solutions.
Industry: BPO
Location: Clark Pampanga
Salary: Php35,000
Schedule: Shifting schedule
Work Set up: Work on site
Benefits:
Benefits required by the government
HMO
Payment for the thirteenth month
Credits for Sick Leave
Credits for Vacation Time
Job Requirements:
Available to Those Without a Bachelor's Degree
A minimum of one year of experience working in a BPO environment as a quality analyst.
Willing to put in a lot of on-site work
Able to work a fluctuating schedule
Job Responsibilities:
Managing incoming and outgoing emails, messages, and calls
Helping clients with questions about goods and services
Establish and preserve solid connections with clients and customers
Coordinating with teams, implementing quality control procedures, and conducting quality assessments to manage and resolve escalations.
Creating and Sustaining High Customer Satisfaction
Recruitment Process: Online interview
Initial interview
2nd interview
Final interview
JOB OFFER
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Work Location: In person
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