Workforce Reporting Specialist

We are seeking a detail-oriented and analytical Workforce Specialist with 2–3 years of hands-on experience using the Genesys Workforce Management (WFM) platform. The ideal candidate will be responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and service levels across our contact center operations.Key...

TASQ is hiring a Workforce Reporting Specialist (also known as a Workforce Data Analytics Engineer, Data Scientist, or Workforce Data Analytics and Reporting Specialist) for an on-site position in Cebu City ASAP. The hiring process starts with a phone prescreening, followed by two on-site interviews in Cebu Business Park during late afternoon/night hours....

Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱14,000 - ₱19,000 per monthQualifications· nd year College Undergrad (No back subjects)= No experience needed· HS/SHS Graduates...

Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱14,000 - ₱19,000 per monthQualifications2nd year College Undergrad (No back subjects)= No experience needed HS/SHS Graduates with 6 months BPO experienceAverage...

Trinity Workforce Inc. on behalf of Wipro is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱17,000 - ₱20,000 per monthCollege Graduates without experience are welcome to apply*This is for a...

Workforce AdministratorRole SummaryThe Workforce Administrator ensures the accuracy and integrity of client schedules and support worker rosters. The role proactively audits rosters, verifies attendance, validates payroll outcomes, and supports efficient workforce planning. In addition, the Workforce Administrator serves as a subject matter expert in...

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

Specific Duties and ResponsibilitiesThe following are the specific duties and responsibilities of the Workforce Specialist.Provide real-time monitoring and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.Perform continual analysis of current...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

Qualifications:College GraduateAt least 5-7 years relevant experience in Workforce Management.With experience in Reports Analysis, Data Analysis, Capacity Planning, Scheduling and ForecastingAdvanced Excel experience (VLOOKUP, Pivot Table)With experience in Report and dashboards creationCan work with minimal supervision and has initiative.Can start...