Customer Service Associate

2 days ago


Pasig, National Capital Region, Philippines Power Mac Center Full time

A
Customer Service Associate
handles voice and non-voice activities in the Customer Care.

Role Description

  • Handles inbound and outbound calls from our Customer Care hotline which is known as voice communications.
  • Handles inbound and outbound email and chats from our Service Update email and Viber Chat Bot which is collectively known as non-voice communications.
  • Maintains excellent feedback from the Customer Care Survey.
  • Reaches the target number of inbound / outbound call and emails / chat correspondence per day.
  • Performs other related tasks that may be assigned from time to time.

Qualifications

  • College graduate of any four-year business course or equivalent course, technical course is preferred.
  • With at least 6-months of experience in customer service field or call center set up but fresh graduate may apply.
  • Productive Communication.
  • Computer Proficiency and experience in Customer Relations.


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