Customer Service Representative

3 days ago


Pasig, National Capital Region, Philippines Richboyz Full time

About the Role

We are looking for a Customer Service Associate who will handle Instagram live chats and same-day delivery orders. You will be the first point of contact for customers on social media, making sure they get quick responses and smooth service.

Key Responsibilities

  • Respond to customer messages on Instagram DM/live chat quickly and professionally.
  • Process and coordinate same-day delivery orders to ensure fast and accurate service.
  • Escalate returns, exchanges, or complicated cases to the Returns/Email CS Associate.
  • Provide updates to customers on their order status or delivery arrangements.
  • Assist the Fulfillment & Customer Service Lead with basic admin/customer service support when needed.
  • Make sure customer interactions always reflect the Richboyz brand voice: friendly, approachable, and professional.

What We're Looking For

  • Strong written communication skills (especially in chat-based service).
  • Social-media savvy and familiar with handling Instagram.
  • Punctual, reliable, and highly responsive.
  • Organized and detail-oriented.
  • Experience in e-commerce or customer service is a plus.

Job Types: Full-time, Permanent

Pay: Php17, Php19,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Pay raise

Work Location: In person



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