Customer Service Representative
3 days ago
About the Role
We are looking for a Customer Service Associate who will handle Instagram live chats and same-day delivery orders. You will be the first point of contact for customers on social media, making sure they get quick responses and smooth service.
Key Responsibilities
- Respond to customer messages on Instagram DM/live chat quickly and professionally.
- Process and coordinate same-day delivery orders to ensure fast and accurate service.
- Escalate returns, exchanges, or complicated cases to the Returns/Email CS Associate.
- Provide updates to customers on their order status or delivery arrangements.
- Assist the Fulfillment & Customer Service Lead with basic admin/customer service support when needed.
- Make sure customer interactions always reflect the Richboyz brand voice: friendly, approachable, and professional.
What We're Looking For
- Strong written communication skills (especially in chat-based service).
- Social-media savvy and familiar with handling Instagram.
- Punctual, reliable, and highly responsive.
- Organized and detail-oriented.
- Experience in e-commerce or customer service is a plus.
Job Types: Full-time, Permanent
Pay: Php17, Php19,000.00 per month
Benefits:
- Company events
- Employee discount
- Pay raise
Work Location: In person
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