Associate Manager, Project Management

3 days ago

Quezon City, National Capital Region, Philippines Bravissimo Resourcing Inc.-BRISolutions Full time ₱1,200,000 - ₱2,400,000 per year

Career Opportunity: Associate Manager, Project Management and Transformation - Hybrid

Location: Eastwood, Quezon City

Qualifications:

  • Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
  • Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
  • Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
  • Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
  • Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
  • Familiarity with digital transformation, process improvement, or advanced automation strategies.
  • Cross-functional coordination- for CRM platforms; experience in any CRM- (Liveperson, Salesforce or other tools)
  • Flexibility with different timezones

Key Responsibilities:

  • Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
  • Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
  • Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
  • Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
  • Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
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Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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