Associate Business Consultant, Project Management
3 days ago
Career Opportunity: Associate Business Consultant, Hybrid
Location: Eastwood, Quezon City
Qualifications:
- Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
- Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
- Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
- Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
- Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
- Familiarity with digital transformation, process improvement, or advanced automation strategies.
- Cross-functional coordination- for CRM platforms; experience in any CRM- (Liveperson, Salesforce or other tools)
- Flexibility with different timezones
Key Responsibilities:
- Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
- Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
- Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
- Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
- Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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