Supervisor, AR and Revenue

JOB PURPOSE:

The Supervisor of Accounts Receivable and Revenue team helps ensure the accuracy, integrity and timeliness of AR and Revenue Recognition process in compliance with company policies and procedures. The AR Supervisor leads the AR Team and helps oversee the daily task of the AR and Revenue area to ensure work is properly allocated and completed, and drives process improvements to gain productivity, efficiency, and reduction of costs.

The Supervisor is responsible for various components of the monthly billing and collection of Premiums and other fees of the company and remission of those billings to the appropriate companies. The position will also aid in the settlement of program premiums to the various parties as needed. Position will support the preparation, reconciliation, and distribution of invoices and reports for North American programs. This position will assist in preparation and analysis of revenue recognition and variance reporting that will be distributed to a wide audience.  This position will also assist in UATs for changes to existing programs, implementation of new programs, and other system projects as needed.  Position has daily as well as month-end close responsibilities and will assist with tasks within the function as needed.

KEY ACCOUNTABILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Supervise the team of AR and Revenue Analysts in the performance of daily and monthly tasks and processes to ensure alignment with SLAs on timeliness, quality and accuracy.
• Oversee the Accounts Receivable and cash application process
• Reviews the work of the team to ensure outputs meet agreed upon SLAs
• Issue clear, effective, and accurate communications to internal and external customers
• Report problems and provide alternate solutions to the Manager and stakeholders
• Must have strong analytical skills, is capable of issue spotting, and can effectively direct on issue resolution
• Proven track record of establishing and meeting SLAs (deadlines) and must be able to prioritize and communicate questions to the Manager and stakeholders.
• Develops thorough understanding of Asurion's client programs, business processes, and key stakeholder relationships to advocate positions appropriately
• Must be able to utilize resources, have good organizational skills and adhere to deadlines and resources.
• Accurately assesses and manages risk through knowledge of Asurion's business, including reconciling the implication of past precedent with current and future needs
• Develops thorough understanding of Asurion's business, processes and goals to provide innovative solutions that solve unique or challenging problems
• Establish strong collaborative relationships with stakeholders, and drives communication accordingly.
• Act as escalation point, manage complaints, own quality of service and is responsible for tracking and reporting on service level performance
• Development of direct reports, including establishing individual development plans and overall succession planning
• Accountable for people management (selection, training, appraisal, retention and development), and conduct regular coaching and mentoring to direct reports and ensure alignment of training investment to the Individual Developmental Plan
• Responsible for the Business Continuity and Disaster Recovery Plan of the team including internal back-up plan
• Understand customer contract pricing structures and ensure it flows to invoicing accurately
• Develops processes and procedures to ensure invoicing and cash application are processed in accordance with Company policy
• Administers and monitors financial system to ensure that the ledger accounts are maintained in an accurate and timely manner
• Assists in preparation of financial policies and procedures, specifically in the Accounts Receivable and Revenue Recognition functions
• Preparation of month-end reconciliations for various accounts- may include Bank, AR
• Checks and monitors month-end closing activities related to Revenue Recognition to ensure timely closing of accounting books
• Accountable for the various billing activities of North American programs and the related accounting of receivables, liabilities, and revenues.
• Review required journal entries and reconciliations during monthly close cycles and assist in the compilation and presentation of the month end reporting of subscriber, account receivable aging, and revenue analyses.
• Manage North American AR providing full analysis and commentary during Month End close meetings with management.
• Develop and maintain a close relationship with each program's Client Services representative to ensure accurate invoicing and prompt collection of premiums.
• Actively maintain the parameters of the Billing System by program to ensure the correct accounting and AR is recorded specific to each contract.
• Work with IT on improvements to the Billing System and manage UAT's of any changes.
• Prepare monthly and ad hoc reporting for both internal management use as well as 3rd parties (underwriters, clients, captives, etc.)
• Participate in periodic reviews of the revenue reporting process, including contractual reviews by 3rd parties as well as quarterly and annual reviews and audit processes.
• Provide continuous analysis and monitoring of accounting processes to identify and implement process improvements.
• Analyze sales contracts to ensure revenue and liabilities are properly accounted for according to US GAAP.
• Ensures proper documentation of processes in compliance with various audit requirements and ensure those processes are adhered to within department processes.
• Supervise the team to manage priorities and coordinate efforts with a focus on providing excellent customer service.
• Other responsibilities as directed by management depending on workload balance and developing priorities which could include analysis, ad hoc journal entry preparation, ad hoc wire preparation, ad hoc audit request just to name a few.
• Participate in ad hoc projects concerning finance activities

PROFESSIONAL COMPETENCIES:

• At least 2 years people handling experience; led a project or a team
• Participate in team and inter-department discussions to facilitate the improvement of current processes.
• Create and enhance current reporting processes
• Experience in effectively managing multi-person teams and holding regular coaching sessions
• Experience in effectively interacting with stakeholders and consumers in escalated situations
• Positive, self-directed individual with a strong desire and ability to manage change and process improvement as the business grows;
• Advocates a culture of compliance with policies and controls;
• Good communicator and willing to build strong business relationships, able to work cross-functionally and cross-culturally;
• Promotes customer satisfaction and quality customer service;
• Looks for opportunities for continuous improvement in accounting processes and controls, willing to challenge the 'status quo
• Strong technical accounting skills and knowledge of GAAP
• Systems aptitude and proficiency in Excel, and financial software
• Skilled in data mining and working with large volumes of data
• Strong problem-solving skills, attention to detail, organized, and results oriented
• Ability to work in a fast-paced, demanding, constantly changing environment
• Strong interpersonal skills, effective verbal and written communications
• Ability to establish priorities, work independently (self-starter, self-directed), and proceed with objectives with minimal supervision
• Proven ability to work well with external and internal customers
• Positive attitude, self-confident, competent with a strong team orientation and superb relationship building skills
• Takes ownership of assignments, drives them to completion, collaborates and engages other team members as/when needed
• Professional and personal integrity beyond approach
• Can do/will do attitude with the ability and willingness to work flexible hours and commitment to do what it takes to get the job done
• Strong attention to detail with large numbers and complex data sets.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Proven track record of academic and professional excellence.
• Leadership experience in various roles.

• Bachelor's degree in Accounting, Finance or a related field.

• Six to eight years of relevant professional experience.

• CPA designation or actively pursuing certification is a plus.

LANGUAGE SKILLS:

This position requires the ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents.  In addition, the ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications is required.

TECHNICAL SKILLS:

This position requires proficiency in a variety of accounting and office applications including but not limited to, the Microsoft Office Suite.

MATHEMATICAL SKILLS:

This position requires advanced mathematical and statistical skills including the ability to add, subtract, multiply, divide and interpret complex numbers, financial data and reports.  The ability to apply such concepts to create reports and financial records and present them effectively is also required.  Must be able to develop complex formulas to perform needed calculations and demonstrate how data was derived.

CERTIFICATES, LICENSES, REGISTRATIONS:

No additional certificates, licenses or registrations are required for this position.   However, CPA certification or candidate pursuing certification is a plus.

PHYSICAL DEMANDS:

The physical demands and working conditions of this position are similar to those found in a standard office environment.  Employee may spend 4-8 hours per day sitting and working at a computer.  The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position.

TRAVEL:

None.

*This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor(s).  This description is subject to review and modification at any time without notification.