Project-Based Clinical Program Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time $70,000 - $120,000 per year

Job Overview:

  • Hybrid work setup (2 to 3 days on-site)
  • Site at Makati or Cebu
  • Project-based for 5 to 6 months with no guarantee of extension
  • Fixed night shift
  • 3 to 5 years of coordinating projects / programs is required

Summary:

The Clinical Program Coordinator coordinates the implementation and ongoing operational functions. Reviews program configurations to ensure adherence with design requirements. Performs analysis of completed configurations in a pre-production environment to ensure that they function as intended and meet client program requirements. Adheres to procedural and quality standards, including thorough and accurate documentation and testing protocols.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Identify, delineate and coordinate tasks, timelines, and deliverables to ensure effective and efficient implementation and management of clinical programs, products and services. In coordination with clinical program lead, identify the assignment of program task responsibilities to individual program team members. Programs/products include, but are not limited to, Clinical Intervention Programs, the Personal Health Report Card and Medication Therapy Management (MTM) Programs
  • Serve as the primary administrator of the clinical programs post-sale
  • Collaborate with stakeholders to ensure that client program expectations are achieved through upfront clarification of specifications, design reviews, validation audits, and best practice coding guidelines
  • Analyzes implementation documents and identifies discrepancies, inaccuracies, anomalies, and unintended consequences. Makes recommendations and develops solutions to ensure the accuracy of program implementation
  • Ensures appropriate documentation of program implementation activities including completion of program configuration design, implementation/program checklist, test plans and test cases, and post-implementation reviews

    Analyze and research solutions for operational, performance and service issues within clinical programs for alignment with operational goals and performance metrics
  • Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve program accuracy
  • Promotes continuous improvement by ensuring adherence to quality principles. Seeks out and actively participates in business initiatives that contribute to service excellence
  • Provide operational and administrative support to Health Services functional areas and ancillary business units, including Operations, Information Technology and Business Development to ensure timely completion of project tasks or product timelines

Duties specific to Clinical Intervention Programs:

  • Coordinate product implementations
  • Manage all deliverables and ensure all implementation and ongoing support timelines are met
  • Perform implementation functions
  • Perform daily switch claims process
  • Produce monthly reporting in a timely and accurate fashion

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