CORPORATE CLINIC OFFICER

JOB SUMMARY

The Clinic Operations Officer is responsible for managing the daily operations of assigned corporate clinic accounts, ensuring workforce efficiency, compliance with regulations, and seamless coordination between internal departments, clinic staff, and corporate clients. This role ensures adherence to operational standards, supports manpower deployment, and facilitates clinic performance monitoring.

Key Responsibilities:

Workforce & Manpower Management

• Monitor clinic manpower and workforce to ensure adequate staffing and operational continuity.
• Ensure timely submission of required reports from clinic staff, including Monthly Utilization Reports and Annual Medical Reports.
• Coordinate with HR-Recruitment for the final list of manpower to be deployed based on contract agreements.
• Perform clinic operations onboarding, orientation, and job shadowing for CCS nurses/personnel, and ensure clinic staff receive orientation on clinic operations and HMC policies before deployment.
• Monitor staff adherence to mandatory DOLE and HMC training programs.
• Serve as the focal point for clinic staff leave requests, coordinating with the CHS HR for reliever of RNs and MDs.
• Monitor Key Performance Metrics (KPMs) of CCS medical staff and conduct periodic performance appraisals.

Client Relationship Management

• Maintain regular coordination and rapport with corporate clients through site visits.
• Attend client meetings as required to address concerns and ensure service satisfaction.
• Address, liaise, and resolve client concerns involving clinic operations, ensuring high service quality and satisfaction.

Clinic Management & Compliance

• Ensure compliance with Service Level Agreements (SLAs) and smooth clinic operations in alignment with HMC and client policies.
• Ensure clinics meet DOLE-BWC standards and regulations for occupational health services.
• Oversee timely submission and completion of DOLE Annual Medical Reports and CCS Monthly Reports.
• Conduct regular clinic audits with the Technical Officer to assess compliance with DOLE and Quality Assurance (QA) standards.
• Perform clinic site visits for inventory checks and audits of medical equipment and supplies.
• Review client satisfaction feedback, including scorecards and escalations, to identify areas for service improvement.

Health & Wellness Program Implementation

• Ensure a successful delivery of health and wellness programs based on the DOH calendar and client utilization reports.
• Secure post-activity reports to assess the impact of wellness initiatives.
• Analyze clinic data and assist in recommending and implementing wellness programs tailored to client needs.
• Coordinate with Marketing to secure appropriate health bulletins and promotional materials for wellness events.

What we're looking for

• Registered Nurse with a minimum of 3 years' experience in a supervisory or management role within a Clinic Management healthcare setting
• Strong clinical expertise and a deep understanding of nursing best practices, healthcare regulations, and quality assurance processes
• Excellent leadership, communication, and problem-solving skills, with the ability to motivate and inspire a team
• Proficient in data analysis and reporting, with the ability to use technology to drive operational improvements
• Demonstrated track record of successfully managing multiple priorities and delivering results in a fast-paced environment
• Commitment to providing exceptional patient-centered care and a genuine passion for healthcare

What we offer

At Healthway (HMC, Inc.)', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Generous annual leave and sick leave entitlements

• Comprehensive health insurance coverage
• Ongoing professional development and training opportunities

• Employee discounts on Healthway products and services

If you are a driven and patient-focused Registered Nurse with a passion for healthcare operations, we encourage you to apply for this exciting opportunity.

About us

Healthway (HMC, INC.) is a leading healthcare provider in the Philippines, operating a network of modern, well-equipped clinics and hospitals across the country. Our mission is to deliver exceptional, affordable healthcare services that improve the well-being of the communities we serve. With a team of dedicated medical professionals and a commitment to innovation, we are committed to being at the forefront of healthcare in the Philippines.

Apply now to join our growing team