Operations Manager

12 hours ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱1,500,000 - ₱2,500,000 per year

FREE MEALS AND SNACKS ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats 

#WeAreTGT: Great Place to Work Certified

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC, Alabang, and Eastwood (Day and/or Night Shift)

YOUR DAILY TASKS

Team Management

  • Mentor and guide team members to ensure they have the tools, skills, and support needed to succeed.
  • Conduct regular one-on-one sessions with direct reports to review performance, provide feedback, and discuss career growth.
  • Drive performance management by setting clear expectations, monitoring progress, and ensuring timely completion of tasks.
  • Address issues promptly through coaching, corrective actions, and continuous action planning to achieve positive outcomes.
  • Implement staff retention strategies to maintain engagement and alignment with Techno Global Team values.

Operational Management

  • Oversee the onboarding process for new hires — including operational setup, account credentials, and smooth transition to client accounts.
  • Establish, monitor, and ensure adherence to internal KPIs and SLAs, providing regular performance and issue reports with recommended actions.
  • Ensure all customer support interactions meet company standards and client expectations using the approved tools and processes.
  • Maintain strong client relationships by ensuring satisfaction, consistent communication, and proper team coverage during operational hours.
  • Collaborate with clients and internal teams to manage objectives, resolve issues, and identify opportunities for process improvement.
  • Work closely with other Operations Managers and department heads to meet service improvement goals and ensure both client and employee retention.

THE IDEAL CANDIDATE

  • At least 5 years of experience in operational management, preferably in BPO setting.
  • Proven experience in team and operations management, preferably in a client-facing or BPO environment.
  • Strong leadership, coaching, and performance management skills with the ability to motivate and develop team members.
  • Excellent communication, problem-solving, and client relationship management abilities, with a track record of meeting KPIs and SLAs.
  • Available on multiple sites and shifts (MDC100 - Eastwood, Ecotower - BGC and Aeon Center - Alabang); morning and night shift.

Experience our seamless 100% virtual recruitment process. Apply anytime, anywhere

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