Customer Service Representative
4 days ago
Job description:
Location: Baguio City
Work Arrangement: Onsite 100%
Shift: Night Shift
Responsibilities:
- Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.
- Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
- Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
- Build and maintain positive customer relationships to enhance overall satisfaction and loyalty
Job Requirements:
· At least 1 year of experience in customer service or support
· Strong verbal and written English communication skills
· Comfortable handling calls, emails, and live chats
· Good problem-solving and active listening skills
· Willing to work night shifts, weekends, or holidays and 100% onsite
· Ability to work in a fast-paced, team-oriented environment
wearehiring #CSR #baguiocityJob Type: Full-time
Job Type: Full-time
Application Question(s):
- Are you willing to work on night shift schedule?
Experience:
- Customer service: 1 year (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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