IT Service Desk Lead

2 weeks ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱720,000 - ₱1,200,000 per year

Requirements:

  • A minimum of 5 years' experience working in a service desk environment in a leadership position
  • ITIL Foundation certification (v3 or higher).
  • Strong written and verbal communication
  • Mentoring and team building expertise
  • Proven ability to maintain good relationships with customers and vendors.
  • Proven ability to engage and negotiate with people, and develop and maintain effective
  • relationships
  • An awareness of information security
  • Experience with desktop hardware and software, including operating systems and MS Office products.
  • Technical skills and experience with Microsoft, specifically Active Directory and Citrix technologies.
  • Shift Scheduling & Data representation skills
  • Out of the box thinking
  • Ability to share Root cause analysis along with action plan to resolve situations

Work Setup - 1 to 2 months onsite during training, later hybrid BGC

Day Shift

Should have TOR or Diploma readily available.

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • What is your email add?
  • Are you willing to work onsite - BGC?

Experience:

  • Service Desk: 5 years (Preferred)

License/Certification:

  • ITIL Foundation certification (v3 or higher) (Preferred)

Work Location: In person

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