Bilingual Customer Service Representative
1 week ago
Job description:
Responsibilities:
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Navigates through a computerized data entry system or other relevant applications
- Manages documentation of all call information according to standard operating procedures
- Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customer's transactional requests as provided by caller.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
Qualifications:
- Fluency in Spanish (both spoken and written)
- BPO experience, especially in Collections or Financial accounts, is a big plus
- Willing to work in night shift schedule
- Amenable to work onsite in Eastwood, Quezon City
Job Type: Full-time
Pay: Php70, Php78,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Application Question(s):
- Are you willing to work full onsite in Eastwood QC?
- Are you willing to work on night shift?
Experience:
- Customer service: 2 years (Required)
- Business Process Outsourcing (BPO): 2 years (Required)
- Spanish: 2 years (Required)
Work Location: In person
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