Telesales Team Lead
4 hours ago
Job description
About the job Telesales Team Lead
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
- Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
- Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
- Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
- Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
- Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
- Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
- Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Key Requirements:
- Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- In-depth understanding of telesales techniques and customer engagement.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Highly motivated, goal-oriented, and driven.
What's in it for you?
- Basic Salary with quarterly commission
- Strong sales mentorship and coaching
- Competitive compensation and benefits (13th month pay, HMO)
- Opportunity to work with cutting-edge technology
- Dayshift and Fixed weekends off
You think you have what it takes? Apply now
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