Accounting Shared Services Center Lead

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

As the Accounting Shared Service Center Lead, you will be responsible for leading our Philippines-based Accounts Payable and Travel & Expenses teams for all of our Global brands consisting of 50 employees across all of our brands (HelloFresh, EveryPlate, Green Chef, YouFoodz, Factor and GDL). Your work will directly contribute to optimising our Group accounting processes and enhancing operational excellence. The Accounting Shared Service Center supports the Global business by processing and settling HelloFresh's supplier invoices on time, auditing and processing employee expense claims and supporting our Accounting teams worldwide in reporting monthly and quarterly financial results.

This role will be a key member of the Global Finance team working daily alongside stakeholders within our Direct & Indirect Procurement, Marketing, and G&A business functions as well as stakeholders across the Finance Functions (FP&A, Accounting, Tax & Treasury). The Accounting Shared Services Center Lead will support teams across multiple global regions, requiring schedule flexibility to collaborate effectively across time zones. This role involves managing a large, diverse team and driving global standardization of Finance Operations processes.

Key Responsibilities

• Provide ongoing guidance, feedback, and performance coaching to team members through regular 1:1s and touch-base meetings.

• Assign tasks strategically across teams, ensuring alignment, collaboration, and accountability to meet departmental goals.

• Oversee day-to-day operations across multiple teams, ensuring timely supplier invoice processing and payments.

• Drive continuous improvement across Procure-to-Pay and Order-to-Cash cycles by identifying inefficiencies and implementing scalable solutions; AR experience is a plus.

• Define and track KPIs and operational metrics to monitor global performance, support reporting, and highlight areas of opportunity or risk.

• Address and resolve high-priority vendor, system, and process escalations, ensuring thorough root cause analysis and long-term solutions.

• Partner with leadership to support strategic planning, business growth initiatives, and enhanced financial outcomes through improved cash flow, margin, and productivity.

• Ensure compliance with internal controls and audit requirements, supporting both internal and external audit processes.

• Contribute to the month-end close process and ensure financial and operational readiness through strong process discipline and control.

• 5 years of experience in team lead or leadership roles in Accounts Payable, ideally in fast-paced, high-volume, international environments. Accounts Receivable background is a plus.

• Excellent leadership and team management skills.

• Bachelor's or Master's degree in Finance, Accounting, or Business. MBA is a plus.

• Strong problem-solving abilities with a focus on continuous improvement.

• Excellent communication skills with a track record of collaborating across global functions and presenting insights to senior leadership.

• Proficient in at least one accounting system (Oracle Fusion Cloud is a plus) as well as Excel / GSheets. Experience with BI platforms (e.g. Tableau) is a plus.

• Highly organized with the ability to manage multiple priorities independently.

• Strong analytical, program management, and stakeholder engagement skills to navigate complex, fast-paced environments and deliver impactful results.

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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