Retention Officer

3 hours ago

Quezon City, National Capital Region, Philippines Kinect Incorporated Full time ₱800,000 - ₱1,500,000 per year

Company Description

Kinect Inc. is a thriving BPO company with strong leadership values and a passion for its employees. We are continually expanding our ever-increasing skills in outsourcing and consulting solutions for our partners, which include recruitment, human resource management, and an internationally compliant standard for all its employees.

Role Description


• Manage daily retention lists and handle inbound/outbound retention calls.


• Assess customer needs, resolve issues promptly, and escalate when necessary.


• Build strong customer relationships through clear, proactive communication.


• Provide accurate reports, documentation, and maintain up-to-date customer records.


• Support Sales and Third-Party partners with retention, win-back leads, and onboarding.


• Verify electricity and gas applications and resolve discrepancies.


• Recommend suitable products across multiple channels and address objections confidently.


• Collaborate with internal teams and partners while following all protocols and policies.


• Meet performance targets, including customer satisfaction and First Call Resolution.


• Complete Orion tasks, admin work, and other assigned duties.

Qualifications:


• Minimum of 2 years of college.

Experience:


• Customer retention experience preferred.


• Electricity/Gas industry background is a plus.

Skills:


• Flexible schedule (holidays, weekends, shifting).


• Professional, enthusiastic, and customer-focused.


• Strong multitasking, time management, and attention to detail.


• Proficient in MS Office, especially Excel.

  • • Excellent communication, phone, and negotiation skills.

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