Customer Care Officers I Hybrid Work Arrangement I AU Account

2 days ago

Quezon City, National Capital Region, Philippines Petsure Services Inc. Full time ₱180,000 - ₱300,000 per year

PetSure Services Incorporated (PSI) is a Philippine-based outsourcing solutions provider focused exclusively on the global pet insurance and pet care industry. PSI delivers dedicated customer care, claims administration, sales support, and retention services to world- leading pet insurance brands.

Our client is one of the most trusted pet insurance brands globally—known for fast, reliable coverage, and exceptional member experience.

The Customer Care Officer handles inbound member enquiries, provides accurate policy information, supports sales enquiries, and manages retention conversations. This role manages customer interactions through calls and email, ensuring member satisfaction, policy accuracy, and first-contact resolution whenever possible.

This role requires at least 2 years of contact centre experience, strong communication skills, and the ability to operate in a quality-controlled, KPI-driven environment.

Sales Services


• Inbound sales & enquiries regarding cover, premiums, and enrolment.


• Outbound warm leads for quotes and interest / enquiry forms.


• Policy initiation in CRM and coordination for exceptions.

Customer Care Services


• Retention conversations following scripts and discount limits.


• Policy updates and coverage details.


• Portal, claims submission, and payment process guidance.


• Claims FAQ support with scripting.


• Level 1 complaints handling and frontline resolution.


• Failed payment assistance.


• Email triage and response. Hospital Claims Support Breeder enquiries General Responsibilities


• Handle high-volume inbound calls and emails from Trupanion AU members.


• Provide accurate and compliant policy information.


• Maintain quality documentation and CRM accuracy.


• Meet KPIs and QA standards.


• Participate in coaching, calibration, and training.


• Complete tasks and follow-ups within required turnaround times.

Qualifications:

  • Preferred Tertiary qualifications in any disciplines. Candidate must be a graduate of Senior High School and/or has completed at least 2nd year in college will be considered.
  • Must have at least 2-year experience in Customer Service or equivalent.
  • Experience in quality-controlled working environment is desirable
  • Excellent Communication Skills
  • Must be knowledgeable in basic computer applications
  • High Level initiative, accountability and self-motivation
  • Team-player
  • Strong Customer Service orientation
  • Keen to details, accuracy and completeness
  • Operational, pragmatic and process drive
  • Full-time position available/ Hybrid Work Arrangement I Candidate must be willing to work onsite for the first 3 months of his/her employment
  • Can start on February 9, 2026

Preferred


• Insurance, financial services, or membership support background.


• Experience in sales or retention-based roles.


• Familiarity with AU customers or AU insurance services is an advantage.

Benefits:

  • Day 1 HMO
  • Annual Leave Credits
  • Group life Insurance
  • Performance-Based Incentives
  • 13th & 14th Month Bonus
  • Transportation and Meal Allowance
  • Medicine & Optical Reimbursement Allowance
  • HMO with FREE dependent
  • 30 Annual Leaves
  • and many more

Must be willing to work in Giga Bridgetowne, E. Rodriguez Jr. Ave. Quezon City

*Job offer will commensurate based on the candidate's qualifications, work experience and result of the assessment

Click the "APPLY NOW" button

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