IT Support Agent

2 days ago

Manila, National Capital Region, Philippines Rippedboxstation Full time ₱150,000 - ₱250,000 per year


Position: IT Support Agent
Number of hours: 15 hours/week
Schedule: 6:00 pm - 9:00 pm, EST

Tasks required:

Provide remote IT support to users via phone, email, or helpdesk tools

Troubleshoot hardware, software, and network-related issues (Windows/macOS)
Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)

Assist with EMR (Electronic Medical Record) software and resolve user concerns

Implement and uphold data security standards in alignment with Canadian PHIPA-equivalent guidelines

Ensure proper handling and safeguarding of sensitive client and patient information

Perform other ad hoc administrative or technical tasks as assigned

Requirements:

Proven experience in IT support or a similar technical role (2+ years preferred)

Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)

Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)

Familiarity with basic networking concepts (TCP/IP, DNS, VPN)

Experience in EMR software and understanding of health data privacy regulations

Understanding of or experience with Canadian healthcare privacy guidelines and PHIPA compliance

Excellent written and verbal communication skills (via email and phone)

Familiarity with GoDaddy, MS Teams, MS Outlook, and MS Excel

Certifications like CompTIA A+, ITIL, Microsoft are a strong advantage

Highly organized and capable of managing multiple tasks in a remote setting


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