Cloud & Endpoint Support Engineer (Tier 2)

3 days ago

Manila, National Capital Region, Philippines Agilitec IT Full time

Working Schedule: Monday – Friday, Eastern Standard Time

Work Arrangement: Fully Remote

Salary Range: $1,600 – $2,200 USD/month

Employer: An IT Managed Service Provider located in Mount Pleasant, South Carolina.

Benefits:

a. 13th Month pay

b. Health Stipend

c. Government Contribution Allowance

d. Personal Time Off (PTO)

Here is the link to apply: https://www.careers-

Role Overview

The Cloud & Endpoint Support Engineer (Tier 2) is responsible for day-to-day endpoint operations and Microsoft 365 support across multiple client environments. This is a hands-on role focused on consistent execution, endpoint hygiene, patching, troubleshooting, and clear documentation.

Key Responsibilities

  • Administer Microsoft 365 and core Azure/Entra ID services (user/mailbox management, Conditional Access changes, retention and mailbox policies).

  • Configure and manage Intune, Autopilot, Group Policy, application deployments, and configuration baselines.

  • Execute scheduled Windows and third-party patching, including reporting and remediation.

  • Monitor and maintain endpoint security baselines and EDR/RMM agents (e.g., SentinelOne, Arctic Wolf, NinjaOne).

  • Troubleshoot endpoint, mail flow, DNS, authentication (SPF, DKIM, DMARC), and basic firewall issues.

  • Resolve Tier 2 escalations and collaborate with senior engineers for complex incidents.

  • Maintain runbooks for onboarding/offboarding, device builds, patching, and routine maintenance.

  • Use PowerShell for basic automation, validation, and reporting.

  • Document all work clearly and accurately.

  • Serve as the primary, hands-on owner of scheduled maintenance windows—executing, validating, and documenting patching and maintenance activities—and perform emergency after-hours changes as required.

Qualifications

  • 3–5 years of experience supporting Microsoft 365 and Windows endpoints.

  • Strong hands-on experience with Intune, Autopilot, Group Policy, and patching workflows.

  • Experience with EDR/RMM tools in a support capacity.

  • Solid troubleshooting and documentation skills.

  • Clear and professional communication skills.

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