Level 2 IT Support Technician

3 days ago

Manila, National Capital Region, Philippines Agilitec IT Full time $19,200 - $24,000 per year

Salary Range: USD 1,600 USD 2,000 per month

Working Schedule: Monday Friday, Eastern Standard Time

Note: Although this position is classified as a Level 2 Technician, you will initially perform Level 1 tasks. This is to ensure you are fully acclimated to our tools, systems, and processes before transitioning to full Level 2 responsibilities.

About the Role

Were looking for a remote Level 2 IT Support Technician who loves technology, takes initiative, and communicates clearly. You'll provide day-to-day desktop and Microsoft 365 support to end users across multiple clients, working closely engineers and Service Desk Coordinator. This role requires someone with strong Level 2 experience, especially in creating structured SOPs and adapting quickly to new technologies.

Key Responsibilities

  • Provide remote desktop, laptop, and mobile support via our ticketing and remote-access tools.
  • Troubleshoot hardware, software, and network issues (Windows 10/11, macOS, VPN, DNS/DHCP).
  • Administer Microsoft 365 and Azure AD (add/remove users, mailboxes, Teams, OneDrive).
  • Manage Intune device enrollment and compliance policies.
  • Document troubleshooting steps, SOPs, and resolutions clearly in SuperOps.
  • Escalate complex issues to Tier 2/Tier 3 as needed while ensuring timely client updates.
  • Maintain proactive monitoring, patching, and backup checks.
  • Learn and adopt new technologies and tools as part of continuous improvement.
  • Collaborate virtually with the NYC Service Desk team during Eastern Time business hours.

Required Experience & Skills

  • 3+ years of IT support experience in a professional or corporate environment (financial sector a plus).
  • Prior MSP experience is required must have supported multi-client environments.
  • Proven Level 2 technical experience, including troubleshooting advanced issues and creating operational SOPs.
  • 2+ years of Microsoft 365 / Azure AD administration (MS-900 or equivalent preferred).
  • Strong understanding of Windows OS, networking fundamentals, and security best practices.
  • Ability to quickly learn new technologies, platforms, and tools.
  • Excellent written and verbal communication skills able to explain technical concepts to non-technical users.
  • Highly organized, proactive, and comfortable working independently.

  • Support Associate Level 2

    7 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱60,000 - ₱80,000 per year

    We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client's satisfaction, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. To ensure success in this role, the candidate must be customer-oriented and patient to...

  • Support Technician II

    5 days ago

    Manila, National Capital Region, Philippines HireArchi Full time ₱54,000 - ₱75,600 per year

    Salary: $1,800 - $2,000Working Schedule: Monday Friday, Pacific Standard Time Employer: MSP Company located in Monterey, CaliforniaBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)General Summary Level II Support Technician is...

  • Microsoft Support Technician

    5 days ago

    Manila, National Capital Region, Philippines CallTower Full time $40,000 - $80,000 per year

    Job PurposeThe Microsoft Technical Support Technician –will work as a member of CallTower's Microsoft Technical Support Team. The position is responsible for managing customer communication and support for the Microsoft Office Suite, namely Microsoft Teams Direct Routing and Operator Connect, as well as CallTower's proprietary tool, CallTower Connect. The...

  • Level 2 Support Specialist

    18 hours ago

    Manila, National Capital Region, Philippines Enzo Full time

    About the RoleWe're seeking an experiencedTier 2 Technical Support Specialistto provide compliance and activation support for eCommerce merchants. In this role, you'll troubleshoot issues, guide customers through requirements, coordinate activations with external vendors, and ensure every interaction reflects our"customer-first"values.The ideal candidate is...

  • Laboratory Technician Support

    5 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Under the direct supervision of the Dean/ Department Head, attends to the over–all cleanliness and orderliness of the laboratory, and attends to the needs of the teachers and students, and researchers, particularly in the issuance of materials needed in the laboratories.The Laboratory Technician Support provides essential support in maintaining the...

  • Level 2 Helpdesk Engineer

    7 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryJoin a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands-on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions.About the CompanyYou'll be part of a UK-based...

  • Desktop / Field Support Technician

    17 hours ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Summary:Provide onsite hardware and software support for the Teleperformance client's end-user environment. Ensure smooth operations of desktops, laptops, and office IT equipment.Responsibilities:• Troubleshoot hardware issues (laptops, desktops, printers, peripherals)• Install OS, applications, and configure user accounts• Support local network and...

  • Application Support Specialist – Level 2

    19 hours ago

    Manila, National Capital Region, Philippines RecruitGo Phils Inc. Full time

    About Us:RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work...

  • Desktop Support Technician

    7 days ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱250,000 - ₱500,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Senior IT Support Technician

    7 days ago

    Manila, National Capital Region, Philippines Intouch Tech Ltd Full time ₱960,000 - ₱1,380,000 per year

    Job Description:About The RoleOur Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.As an...