Case Management Virtual Assistant

5 days ago


Philippines Genius Agency AI Full time ₱1,500,000 - ₱3,000,000 per year

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who's organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities
  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
  • Prepare reports, maintain databases, and track progress on ongoing cases.
  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
  • Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
  • Excellent written and verbal communication skills in English.
  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
  • Strong attention to detail, organizational skills, and discretion with sensitive data.
  • Ability to work U.S. time zones and maintain consistent communication.


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