Outpatient Case Manager

2 days ago

Philippines Remote Raven Full time $24,000 - $48,000 per year

Position Summary

The Outpatient Case Manager provides remote, client-centered support across all stages of treatment, including intake, active care coordination, appointment scheduling, and discharge planning. This role ensures the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external service providers. The Case Manager works closely with clinical and operations staff to track client progress, resolve barriers to care, and support treatment goals in accordance with the individualized treatment plan.

Essential Duties and Responsibilities

  • Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify Finance of applicable no-show charges for billing.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to the Clinical Director immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems (EMR, CRM, communication platforms) to track and report all client-related activities.
  • Perform other case management duties as assigned by leadership.

Qualifications

  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain a Level One Fingerprint Clearance Card

Preferred:

  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona

This is a 100% Remote job

Full time

US time zone

Up to $8/hr

  • Case Manager

    7 days ago

    , , Philippines Satellite Teams Full time

    Satellite Teams is looking for a highly organized and detail‑oriented Case Manager to provide exceptional administrative and operational support to a team of attorneys and high‑level clients. This role is ideal for someone who thrives in a fast‑paced environment, is proactive and professional, and can manage multiple priorities with composure and...

  • Certified Outpatient Medical Coders with active CCS/CPC/COC

    1 week ago

    Philippines Shearwater Health Full time ₱300,000 - ₱600,000 per year

    Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careersOur Clinicians & Associates advocates for better patient care while enjoying these benefits:Remote Work Setup*With Sign-On BonusCertificate Renewal Coverage*HMO on Day 1 with 2 Dependents upon regularization.Group Life InsuranceHighly...

  • Outpatient SDS Auditor Coder | 250K Sign-On Bonus| WFH

    2 days ago

    Philippines Shearwater Health Full time ₱250,000 - ₱500,000 per year

    Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careersSites: Taguig/Pampanga/Cebu/DavaoQualifications:Must be a bachelor's graduate of any courseWith AHIMA and/or AAPC Coding Credential (CPC, COC, CCS, CIC, CRC)At least 1 year of Outpatient SDS coding experience. Experience in Outpatient coding...

  • Case Management Virtual Assistant

    2 days ago

    Philippines Genius Agency AI Full time $30,000 - $40,000 per year

    Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans. This role calls for a professional who's organized, empathetic, and able to handle sensitive information with precision and care.Responsibilities Manage...

  • Case Support Specialist

    2 days ago

    Philippines Bada Full time $32,000 - $40,000 per year

    *** MUST HAVE EXPERIENCE WORKING FOR A US PERSONAL INJURY LAW FIRM *** Works under the direct supervision of the Case Manager or Team Manager. They proactively engage with clients daily via phone and manage communications with healthcare providers to obtain medical records and account information. They organize and obtain essential documents, ensuring a...

  • Medical Case Coordinator

    2 days ago

    Philippines Berry Virtual Full time $30,000 - $60,000 per year

    [Kindly submit your updated English resume.]The Medical Case Coordinator serves as the primary liaison between patients, attorneys, and medical providers following auto-related personal injury accidents. This role involves managing treatment funding requests, coordinating ongoing medical care, and ensuring compliance with confidentiality and ethical...

  • Educational Case Manager

    2 days ago

    Philippines Tutor Me Education Full time ₱15,000 - ₱30,000 per year

    This job is fully Remote Clear and excellent English communication skills, technology skills, and organization skills, required.ResponsibilitiesThe Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service...

  • Senior Physiotherapist

    4 weeks ago

    , Metro Manila, Philippines North Metropolitan Health Service Full time

    Senior Physiotherapist (Plastics) – North Metropolitan Health Service Permanent – Part Time (38 hours per fortnight) About the role This position assesses patients and provides appropriate treatments for routine and complex cases for patients admitted under the Plastics and ENT services. It includes neck and groin dissection, tracheostomy/laryngectomy,...

  • FPS Case Manager Mission

    7 days ago

    , Metro Manila, Philippines DCCCA Full time

    Join to apply for the FPS Case Manager Mission role at DCCCA 6 days ago Be among the first 25 applicants Responsibilities Provides for the safety, stability and well‑being of children and families during the referral period Delivers culturally competent, strengths‑based case management services to children and families consistent with evidence‑based...

  • Registered Speech and Language Pathologist

    2 weeks ago

    , , Philippines Northwestern University Full time

    Chong Hua Hospital seeks a Registered Speech and Language Pathologist to evaluate and manage speech and swallowing disorders in a multidisciplinary rehab setting. Your Role Key responsibilities include: Assessing and managing speech, language, voice, cognitive-communication, and swallowing disorders in inpatient and outpatient settings. Conducting bedside...