Team Leader

18 hours ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱120,000 - ₱180,000 per year

Ready to take the lead and make your mark? We're on the lookout for a passionate and results-driven
Team Leader
to guide our talented team to new heights. If you're all about empowering people, driving performance, and creating a winning team culture, this is your chance to shine. Step up, stand out, and lead with purpose — your next big career move starts here

Position Purpose:

The Team Lead is responsible for leading and supporting claims representatives in the accurate and efficient review of medical bills related to auto insurance claims. This role ensures adherence to standards, regulatory requirements, and best practices in medical bill processing. Team Lead provides ongoing training, performance feedback, and process improvement guidance to enhance team effectiveness and customer satisfaction.

Essential Functions and Responsibilities:

  1. Coach and mentor claims representatives on medical bill review procedures, documentation standards, and compliance requirements
  2. Monitor team performance and provide actionable feedback to improve accuracy, timeliness, and service quality
  3. Conduct audits and quality checks on processed claims to ensure consistency and adherence to policy
  4. Collaborate with leadership to identify process gaps and implement improvements
  5. Serve as a subject matter expert on medical bill review protocols and state-specific requirements (e.g., PIP, MedPay)
  6. Support escalated claim resolution and provider communication when needed
  7. Track performance metrics and contribute to reporting and analysis for operational insights.

Minimum Job Requirements:

  • Education: At least 2 years college
  • Experience: Minimum 1 year in a supervisory or team lead role, preferably in Health and P&C insurance in data Capture Program
  • Skills:

a. Strong leadership and interpersonal skills

b. Excellent verbal and written communication

c. Analytical thinking and problem-solving

d. Proficiency in MS Office and workflow management tools

e. Ability to manage time and prioritize tasks effectively

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