Global Security

4 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time $90,000 - $120,000 per year

Join the Global Workforce Screening team, a vital part of Global Security at JPMorgan Chase, responsible for conducting background checks and rescreening employees and contingent workers. Help protect the firm's assets, reputation, employees, and clients by ensuring compliance with firm policy and regulatory standards. As the Screening Vice President within Global Workforce Screening, you will serve as the local lead for the Manila site, overseeing offshore operations. You will manage case volume with tight deadlines, maintain quality control, troubleshoot issues, and continuously improve processes. You will provide oversight for the team executing operational processes, reporting to the Global Workforce Screening Manager, and collaborating with management, regional peers, HR, Compliance, and other internal stakeholders.

Job responsibilities:

  • Serve as the local site lead, providing oversight for the screening team in Manila and supporting North American operations.
  • Drive quality and operational efficiency with vendor product and operations staff, identifying and remediating issues; utilize automated processes and AI to support processing.
  • Lead and manage oversight for new hire and existing workforce screenings, ensuring a high-quality candidate experience.
  • Ensure understanding and adherence to firmwide policies, standards, and procedures by the GWS operations team and screening vendors.
  • Identify and escalate risks related to processes; implement controls to mitigate them.
  • Maintain the screening program structure and ensure compliance with legal and regulatory mandates.
  • Report to the Global Workforce Screening Manager in the US.
  • Act as a trusted advisor, actively engaging stakeholders and developing relationships with partners such as Human Resources, Employee Relations, Assignment Sponsors, Sourcing, and project teams globally.
  • Manage screening projects, driving best practices and efficient processes.
  • Ensure the team is sufficiently resourced, trained, and meeting service level agreements.

Required qualifications, capabilities, and skills:

  • 7+ years of experience managing operations.
  • Required to work US hours.
  • Knowledge of pre-employment screening, human resource management, compliance, legal, or fraud/investigations.
  • Demonstrate exceptional operational and personnel management expertise, with the ability to respond promptly and accurately to inquiries.
  • Experience with risk and controls, data privacy programs, and process improvement.
  • Ability to identify and comprehend challenges encountered by team members, provide recommendations, initiate change, and spearhead efforts to improve processes.
  • Strong leadership skills to guide and influence others in adopting new processes and ideas, with skills in coaching and mentoring to support team members in developing new habits and skills.
  • Ability to develop and implement operational strategies that enhance efficiency and effectiveness.
  • Experience with strong data reporting, use of metrics to drive operational performance, and strong Microsoft Office skills.

Preferred qualifications, capabilities, and skills:

  • Ability to think strategically and provide leadership while working with partners globally.
  • Experience handling confidential, personal, and sensitive information.
  • Experience working in an environment that undergoes routine audits from internal and external sources.

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