Cantonese / Mandarin Bilingual Customer Service

6 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

Company Benefits

  • Up to 14th month pay
  • HMO on Day 1
  • Vacation and Sick Leave Credits on Regularization

Responsibilities

  • Answer queries from members and provider regarding medical claims, coverage, hospitalization both in English, Mandarin / Cantonese (Calls, Email & Chat)
  • Adhere to the department's target of 24 hours response time for all written correspendence
  • Multi-tasking of assigned daily workload as well as ad hoc assignments
  • Become an expert in product knowledge to provide accurate information to clients in a timely manner
  • Assist the in-house medical team in coordinating client`s hospital admissions, repatriations, evacuations and other cases as required

Qualifications

  • Previous Call Center experience in a Bilingual Role is required
  • At least 1 year experience in a Mandarin/Cantonese role is required
  • Can work with minimal supervision and can work with deadlines
  • Bachelor's Degree is preferred but not required
  • Must be willing to work in rotating shifts
  • Must be willing to work onsite in Makati for the first 6 months
  • Fluent English, Mandarin/Cantonese

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