Helpdesk

2 weeks ago

Quezon City, National Capital Region, Philippines Ebizolution Full time ₱250,000 - ₱350,000 per year

PRIMARY DUTIES & RESPONSIBILITIES:

  1. Support project start-up and closeout, particularly on the documentation.

  2. Maintain positive relationships with customers and project managers.

  3. Identify customer needs and oversee service delivery within the business context.

  4. Ensure project issues and risks are logged, monitored, and updated in the issues and risk portal and escalate risks and issues to corporate/project leadership, as required.

  5. Work towards anticipating project needs and providing compliant, flexible recommendations on processes, or assigned responsibilities, such as suggesting adequate timelines for reviews and coordination between HQ and field offices, proactively handling PMU administrative tasks, etc.

  6. Contribute to technical assistance and documentation through reviews, engaging in work planning and discussions with the field team, etc.

  7. Assist in assessing customer feedback and use creativity to establish, improve, and refine services.

  8. Assist in supporting the projects and their managers assigned to the unit to ensure that the client expectations and deliverables are met.

QUALIFICATIONS:

Bachelor's Degree in Business Management, Economics, IT/Computer Science, or any of its equivalent.

College undergrads are open to apply.

With at least 1 year experience as a Service Delivery Associate or equivalent position preferably in an IT project or BPO environment.

COMPETENCIES:

Experience in customer service and logistics may be advantageous.

Good computer skills and the ability to use business support software.

Customer service, project management, and quality control skills.

Excellent customer service skills.

Strong teamwork skills and attention to detail.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Flextime

Work Location: In person

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