Helpdesk

7 days ago

Quezon City, National Capital Region, Philippines Ebizolution Full time ₱250,000 - ₱350,000 per year

PRIMARY DUTIES & RESPONSIBILITIES:

  1. Support project start-up and closeout, particularly on the documentation.

  2. Maintain positive relationships with customers and project managers.

  3. Identify customer needs and oversee service delivery within the business context.

  4. Ensure project issues and risks are logged, monitored, and updated in the issues and risk portal and escalate risks and issues to corporate/project leadership, as required.

  5. Work towards anticipating project needs and providing compliant, flexible recommendations on processes, or assigned responsibilities, such as suggesting adequate timelines for reviews and coordination between HQ and field offices, proactively handling PMU administrative tasks, etc.

  6. Contribute to technical assistance and documentation through reviews, engaging in work planning and discussions with the field team, etc.

  7. Assist in assessing customer feedback and use creativity to establish, improve, and refine services.

  8. Assist in supporting the projects and their managers assigned to the unit to ensure that the client expectations and deliverables are met.

QUALIFICATIONS:

Bachelor's Degree in Business Management, Economics, IT/Computer Science, or any of its equivalent.

College undergrads are open to apply.

With at least 1 year experience as a Service Delivery Associate or equivalent position preferably in an IT project or BPO environment.

COMPETENCIES:

Experience in customer service and logistics may be advantageous.

Good computer skills and the ability to use business support software.

Customer service, project management, and quality control skills.

Excellent customer service skills.

Strong teamwork skills and attention to detail.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Flextime

Work Location: In person

  • Managers, Helpdesk

    1 day ago

    Quezon City, National Capital Region, Philippines Athena Full time

    Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

  • POS Helpdesk Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱300,000 - ₱360,000 per year

    Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

  • Compensation Helpdesk Officer

    2 days ago

    Quezon City, National Capital Region, Philippines BEWAHARVEST Full time ₱720,000 - ₱1,200,000 per year

    Role: Compensation Helpdesk officer - immediate hireWork Set-up: OnsiteLevel: AssociateSite Location: Giga Tower, Bridgetowne, Quezon CitySchedule: 24/7 shiftsSalary: PHP PHP 60000Qualifications•Completed at least 2 years of college coursework or equivalent work experience.•At least 2 years' experience in Sales compensation administration, particularly...

  • helpdesk

    1 week ago

    Makati City, National Capital Region, Philippines Team Global Facility Solutions Inc. Full time ₱15,000 - ₱30,000 per year

    ADMINISTRATIVE HELPDESK· Performs administrative and office support activities for multiple supervisors· Duties may include fielding, telephone calls, receiving and directing visitors, word processing, encoding, filing and faxing· Extensive software skills are required, as well as Internet research abilities and strong communication skillsOther duties may...

  • Associate Helpdesk Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Group of Companies Full time ₱486,000 - ₱600,000 per year

    Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

  • Compensation Helpdesk/Accounting Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Cognizant Full time

    Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...

  • Associate Helpdesk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Full time ₱250,000 - ₱500,000 per year

    Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

  • Premier Helpdesk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Travelport Full time

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...

  • BPO Helpdesk Operations Manager

    1 day ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱120,000 per year

    Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

  • Helpdesk Associate

    1 day ago

    Mandaluyong City, National Capital Region, Philippines 03510eb3-3441-4b4c-8fb1-ada72773ffdf Full time $15,000 - $25,000 per year

    Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account.What You Will Do:Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions.Utilize your excellent communication skills to convey solutions clearly and...