Customer Service Representative

1 day ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

Setup and Location: Onsite- 36F Robinsons Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Ortigas Pasig City, 1605

Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

We are looking for a Customer Support Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across multiple communication channels and technical questions revolving around the products and software. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. Duties and responsibilities generally include answering chat, calls, emails and responding to customer questions and complaints.

What You'll Do

You'll be the kind of person who:

  • Answer initial and after-sales inquiries.
  • Ability to do live chat initially, but can progress to voice if necessary.
  • Communicating with customers through various channels.Acknowledging and resolving customer complaints.
  • Update internal database with information about technical issues and useful discussions with customers.
  • Identifying common problems and escalating them to the management, along with possible suggestions for improvement, wherever possible.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Maintain a polite, helpful, and professional manner always.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

What You Bring

We're looking for someone with:

  • At least 3 years of experience in a customer service role such as customer success, customer support, or similar roles.
  • Experience using CRM or relevant software and applications.
  • Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  • Can multitask, work towards deadlines, and prioritize tasks effectively.
  • Proficient with MS Office software.
  • Experience in multi-tasking in a high-volume environment.
  • Strong creative, computer, and interpersonal skills.
  • Excellent written and verbal English communication skills.

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more.

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

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