AI Data Operations Analyst

2 weeks ago

Work from Home, Philippines MOMOS Full time ₱40,000 - ₱80,000 per year

About the Role:As an AI Data Operations Analyst , you will be a pivotal team member in ensuring the highest levels of service for our users. You'll be involved in the day-to-day operations of the Customer Operations team, managing our AI agent + Human in the loop processes, and working with the product & data team to train our agents in a timely & efficient manner . You'll also play a critical role in managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews while also working on automations to improve AI agentic behaviourKey Responsibilities:AI Data Operations AnalystExecute and manage human + AI review moderation workflows for major brand partners, ensuring high quality, compliance with brand guidelines, and timely turnaround.Managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviewsValidate and refine AI-generated data such as:Issue classificationOutput verification for agentic trainingPerform data training, labeling, and validation tasks to support agent model retraining and brand-specific behavior tuning.Develop, maintain, and document processes for gathering, managing, and applying brand guidelines into Momo's AI system.Support manual SFTP uploads of reviews and CDP data, pulling from FDP and other internal/external sources.Data Automation & Advanced OperationsBuild out processes and operate automations and scripts to streamline onboarding workflows, reducing reliance on engineering teams.Map out SFTP and other data integration touchpoints, both internally and externally; recommend improvements for seamless data flow into Momo's ecosystem.Support partnerships-related onboarding/offboarding owning the operational processes end to end.Provide analytics support for Strategic Ops, Customer Success, and Customer Operations teams. Examples:Account health reportingOperational insights dashboardsData pulls and SQL query supportCollaborate with engineering and data teams to identify opportunities to optimize data pipelines, automate manual tasks, and improve operational efficiency.Key Performance Indicators (KPIs):Maintain best in class service quality for our agentic review systemMeet or exceed First Response Time targets.Meet or exceed Resolution TimesBring down AI assisted reviews error rate to

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