Onboarding Manager

Summary:

The Onboarding Team Lead is responsible for providing daily direction, supervision, and leadership to the Onboarding Specialists who provide administrative support to a team of Account Managers and Recruiters with regards to achieving required compliance standards prior to the start of an employee's assignment according to customer, internal and external guidelines.

Responsibilities:

Employee Records Management

• Analyze employee files to identify compliance required for assignment onboarding.

• Identify, set-up and process medical record testing and documentation.

• Complete onboarding calls with employees on assignment

• Conduct follow-up on incomplete and pending items, working closely with Account Managers, Quality Assurance, Support Staff and Management to ensure deadlines are met.

• Manage and review returned documents and records adhering to division policy and procedure.

• Accurately import onboarding information to both the employee's file in all applicable systems.

Communication

• Communicate professionally, both orally and written, with third party vendors, candidates/employees, and co-workers.

• Adhere to established communication deadlines and parameters with third party vendors, candidates/employees, and co-workers.

• Utilize the chain of command to determine what and when internal communication is necessary.

Supervise & Develop Staff

• Monitor the daily performance of Onboarding Specialists, providing guidance toward achieving goals.

• Meet with staff regularly to develop strategies for improving processes, efficiency, and results.

• Provide feedback and direction regarding improving sub-standard performance.

• Assist with preparation and deliver employee performance reviews in a timely manner.

• Work with staff to enhance strengths and determine areas for improvement.

• Find opportunities to recognize and celebrate individual and team achievements and success.

Staff Selection & Training

• Work with HR to recruit, interview, qualify, and select candidates to promote or add to the medical administration team.

• Assist in the development and continual update of administrative team training programs.

• Assist in the delivery and facilitation of all team member training, both formal classroom sessions and OJT.

• Monitor new hires' performance according to defined training expectations.

Behavioral Competencies

• Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed.

• Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally.

• Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others and supporting what's best for the team/department.

• Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking.

• Mission & Values: Portrays the company's mission and value statements in all business conversations, transactions, and decisions.

• Systems & Tools

• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, task tools, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position.

• Perform other duties as assigned by the Manager or as the situation dictates.

Requirements:

• Bachelor's Degree preferred, or equivalent experience required.

• At least 2 years experience as a team lead in the BPO, healthcare, RPO or shared services industries is a plus.

• Minimum 2 years successful experience with human resource/onboarding; including background checks, references, verifications, compliance, and specifications.

• Nursing degree or experience in healthcare is a plus.

• At least 35 wpm, demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)

• Speak and write professionally and follow oral or written instructions.

• Establish a positive working relationship with employees, clients and candidates.

• Organize tasks and manage time and multi-task with a sense of urgency and efficiency.

• Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the Division's performance goals.

• Must be willing to work in the office at Bridgetowne, Quezon City

• Must be willing to work during US time zone

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

• Contact information (e.g., name, address, email address, phone number)

• Professional qualifications and work experience

• Educational background and certifications

• Employment history and references

• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.