Operations Team Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Responsible for overseeing the daily operations of the records management team, ensuring the efficient and compliant lifecycle management of the organization's records. This role involves supervising team members, implementing records policies and procedures, managing record keeping systems, and ensuring adherence to legal, regulatory, and organizational requirements for records retention, access, and disposition. The Team Leader will play a key role in maintaining data integrity, accessibility, and security across all record formats.

Key Responsibilities:

• Supervise, train, and mentor a team of Records Management Coordinators/Specialists.
• Delegate tasks, monitor performance, and provide constructive feedback and coaching.
• Conduct regular team meetings to discuss progress, challenges, and updates.
• Assist in the recruitment, onboarding, and performance evaluations of team members.
• Oversee the entire records lifecycle, including creation, receipt, maintenance, use, and disposition of physical and electronic records.
• Ensure accurate and timely filing, indexing, and retrieval of records.
• Manage the circulation of records, ensuring proper tracking and accountability.
• Coordinate off-site storage and retrieval of inactive records with vendors.
• Supervise the secure destruction of records in accordance with retention schedules and policies.
• Implement and enforce the organization's records management policies, procedures, and retention schedules.
• Ensure compliance with relevant legal and regulatory requirements (e.g., data privacy laws, industry-specific regulations, audit requirements).
• Assist in internal and external audits related to records management.
• Identify and escalate compliance risks related to recordkeeping practices.
• Serve as a primary point of contact for internal departments regarding records management queries and requests.
• Maintain accurate documentation of records inventory, retention schedules, and disposition logs.

Qualifications:

• Diploma or GED in any field or course
• Minimum of 2 years' experience in similar field as a team lead is preferred
• Background in warehouse operations, supply chain operations or records management
• Strong understanding of records management principles, best practices, and industry standards (e.g., ISO
• In-depth knowledge of relevant data privacy laws and regulations
• Excellent leadership, team management, and mentoring skills.
• Strong organizational skills with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of integrity and discretion when handling confidential information.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0080210