Team Manager

2 weeks ago

Carmona, Calabarzon, Philippines Sutherland Full time $40,000 - $60,000 per year

Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a
Team Manager.
We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description
Team Managers in this role get to:
Impact the business
: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

Manage administrative responsibilities:
Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others:
Develop, train, and manage team members.

Strengthen relationships:
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high:
Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line:
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland's reputation:
Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed:
Relay important information in the form of timely and accurate reports.

Qualifications
Our most successful candidates will have:

  • A Bachelor's degree or Associate Degree is preferred but not required.
  • Experience in managing a team of 18 to 20 associates.
  • Experience and first-hand knowledge in a Telco environment and customer service line of business.
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • Strong customer orientation when managing communications and issues.
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Knowledge of metrics, their measurements, thresholds, targets, and process owners.
  • A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.

Internal:

  • FY25 PDP Rating of Exceeds Expectations or Outstanding
  • No active DA
  • Tenure of 18 mos

Additional Information
All your information will be kept confidential according to EEO guidelines.

  • Team Manager

    2 weeks ago

    Carmona, Calabarzon, Philippines Sutherland Full time

    OverviewSutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilitiesImpact the business by driving results aligned...

  • Dynamic Team Manager

    2 weeks ago

    Carmona, Calabarzon, Philippines beBeeLeadership Full time ₱700,000 - ₱900,000

    Team LeadWe are seeking a highly motivated and organized individual to fill the role of Team Lead. As a key member of our team, you will be responsible for driving results aligned with our stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.Impact the BusinessOur ideal candidate will have strong...

  • Operations Team Manager

    2 weeks ago

    Carmona, Calabarzon, Philippines beBeeOperations Full time $50,835 - $70,851

    Job DescriptionAs a Team Lead, you will oversee the daily operations of a records management team, ensuring efficient and compliant lifecycle management of organizational records. This role involves supervising team members, implementing records policies and procedures, managing record-keeping systems, and adhering to legal, regulatory, and organizational...

  • Operations Team Lead

    2 weeks ago

    Carmona, Calabarzon, Philippines Iron Mountain Full time $40,000 - $80,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Operations Team Lead

    2 weeks ago

    Carmona, Calabarzon, Philippines Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Production Team Leader

    1 week ago

    Carmona, Calabarzon, Philippines beBeeLeadership Full time ₱2,000 - ₱2,500

    Job Title: Production Team LeaderSupervise daily production activities and optimize processes to meet targets.Evaluate line manpower and ensure efficient production runs, training personnel for smooth operations.Identify team challenges and provide continuous support, maintaining quality standards.Enhance supervisory skills through leadership development...

  • Production Manager

    5 days ago

    Carmona, Calabarzon, Philippines Designs Ligna, Inc. Full time $60,000 - $80,000 per year

    Job Title: Production ManagerLocation: On-site – CaviteType: Full-timeCompensation: Competitive salary with performance-based bonusesJob SummaryDesigns Ligna is looking for a highly organized and experienced Production Manager to lead and coordinate the technical operations of our furniture manufacturing facility. This role is central to ensuring all...

  • Production Manager

    6 days ago

    Carmona, Calabarzon, Philippines beBeeOperational Full time ₱4,000 - ₱6,000

    Production Supervisor Job DescriptionThe role of a Production Supervisor is pivotal in ensuring the smooth operation of production activities. This position plays a key part in overseeing daily production operations and creating schedules to guarantee policy adherence.Conduct performance evaluations regularly and implement improvement programs for maximum...

  • Sales Manager

    2 weeks ago

    Carmona, Calabarzon, Philippines Out Chain Solutions Full time

    Reporting to: Regional ManagerDirect Reports: Area Sales Manager(s), Store ManagersPosition Summary:The Regional Sales Manager is responsible for maximizing sales performance across all assigned stores while ensuring company standards, policies, and procedures are implemented effectively. This role oversees operational excellence, team leadership, store...

  • Sales Manager

    2 weeks ago

    Carmona, Calabarzon, Philippines INT Manpower Services Full time ₱800,000 - ₱1,200,000 per year

    Position: Sales ManagerCompany: Liang Jian Glass (Client)Work Location: Sterling Technopark, Carmona/Silang CaviteSourced & Hired Through: INT Manpower Services Job SummaryWe are looking for a results-driven Sales Manager to lead and motivate the sales team of our client, Liang Jian Glass. The Sales Manager will oversee sales operations, develop strategies,...