E‑commerce Customer Service Representative

7 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱2,400,000 per year
Make Your Next Big Career Move with KMC Solutions as a Customer Service Advocate

KMC Solutions is looking for a Customer Service Advocate to join our client, Zenni Optical — an award-winning global leader in eyewear and customer experience.

Customer Service Advocates play a critical role on Zenni's Customer Service team. This role supports customers worldwide, 24/7, across multiple channels: voice, chat, email, SMS, and social media. The right candidate will champion the interests of Zenni customers, ensuring they receive high-quality, consistent service while representing Zenni's customer-obsessed culture.

Perks and Benefits
  • Competitive salary package
  • Health Insurance / HMO coverage
  • Above-standard leave credits
  • Unlimited MadMax Coffee onsite
  • Access to Sprout HR cloud platform
  • Diverse learning and growth opportunities
Key Responsibilities
  • Deliver exceptional customer service via phone, email, chat, SMS, and social media.
  • Respond promptly to customer inquiries on order updates, product requests, and issue resolution.
  • Demonstrate excellent product knowledge and provide style advice to customers.
  • Collaborate with Technology, Product, and Site teams to communicate customer feedback and suggest improvements.
  • Maintain Zenni's customer-first tone and culture in all interactions.
Qualifications
  • At least 2 year of prior experience handling e-commerce or retail accounts as a CSR (local or international).
  • Excellent verbal and written English communication skills.
  • Strong customer-first mindset with an empathetic approach to problem-solving.
  • Willingness to adapt to rotating or changing schedules based on business needs.
  • Professional, personable, and adaptable with a positive "can-do" attitude.
  • Creative thinker who can deliver memorable customer service experiences.
  • Willing to go above and beyond to provide outstanding, white-glove customer service.

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