
Service Advisor
4 days ago
Qualifications
- Bachelor's Degree graduate, preferably Engineering Courses (Mechanical, Industrial, Electrical or any Business-related courses)
- At least 1 year experience on the vehicle repairs
- At least 1 year experience on customer handling
- Fresh Graduates are encouraged to apply
Duties/Responsibilities
- Handle initial stage of complaint handling
- Provides the customer with enough basic information regarding the cost estimation and works to be done on the vehicle
- In-charge in assisting and receiving customer units with Body and Paint concerns
- Provide collision repair estimates that will be later on be used for insurance purposes
- Coordinates with insurance companies regarding documents needed to facilitate repair
- Determine the level of damage and possible affected hidden damages
- Performs final inspection of units before release to ensure cleanliness and accuracy of job done
- Ensure to contribute to the CS initiatives of TBK
- Providing regular updates and follow ups to the customer
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