Customer Service Advisor

6 days ago

Quezon City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱100,000 - ₱200,000 per year

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CYBERWEST, ETON, CUBAO or UP TECHNO HUB and will involve providing exceptional customer service to our valued clients.

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

What you'll be doing

  • Essential Functions/Core Responsibilities
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

What we're looking for

  • At least High school diploma with three to six months of relevant experience preferred

    Courteous with strong customer service orientation or College Undergrad or College Graduate.
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws

About us

AVENSYS CONSULTING INC.' is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organisation.

Apply now to become our next Customer Service Advisor

  • Service Advisor

    6 days ago

    Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time $40,000 - $60,000 per year

    Job Title: Automotive Service AdvisorJob Summary:We are seeking a knowledgeable and customer-focused Automotive Service Advisor to act as the liaison between customers and our service technicians. The Service Advisor is responsible for understanding customer vehicle issues, recommending appropriate services and repairs, estimating costs and timeframes, and...

  • service advisor

    6 days ago

    Quezon City, National Capital Region, Philippines Skaiwel Trading & Solutions Inc Full time $40,000 - $60,000 per year

    Greeting and Assessing:Service Advisors greet customers upon arrival and gather information about their vehicle's problems through verbal and visual assessment.- Diagnosing and Explaining:They translate technical jargon into understandable terms for customers, explaining the necessary repairs and associated costs.- Providing Options:They present customers...

  • Service Advisor

    3 days ago

    Quezon City, National Capital Region, Philippines Autokid Truck Solutions Full time $104,000 - $130,878 per year

    The Service Advisor serves as the main liaison between customers and the service department.Key ResponsibilitiesGreet customers warmly and listen attentively to their vehicle concerns and service needs.Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.Provide service recommendations, explain technical...

  • Customer Service Advisor

    6 days ago

    Makati City, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time $30,000 - $50,000 per year

    About the role We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either MAKATI, MEGAMALL, EASTWOOD or BRIDGETOWN and will involve providing exceptional customer service to our valued clients.The Customer Support Associate I position interfaces with...

  • Customer Advisor

    6 days ago

    Quezon City, National Capital Region, Philippines Security Bank Corporation Full time ₱100,000 - ₱200,000 per year

    POSITION TITLE : CUSTOMER ADVISOR REPORTS TO : BUSINESS MANAGER DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : Assigned Branch / Assigned Area DIVISION/GROUP : Assigned Region/ Assigned BBG Distribution Group / Branch Banking Group JOB SUMMARY The Customer Advisor handles in-house selling, cross-selling of bank products...

  • service advisor

    6 days ago

    Quezon City, National Capital Region, Philippines 888 German Motors Full time ₱181,070 - ₱216,840 per year

    Duties & Responsibilities:· Listen to customers' account of issues and symptoms to better understand what the problem is· Perform inspections· Calculate and provide customer with an estimate expenses for resolving the problem· Explain process to clients so they understand what to expect· Record information gathered from each visit in appropriate...

  • Service Advisor

    6 days ago

    Makati City, National Capital Region, Philippines BYD Full time ₱189,000 - ₱252,000 per year

    Job Summary:Work directly with customers to understand their needs and provide Service Technicians with the information required to provide excellent service. Responsible in scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. Include setting up loaner cars and verifying insurance before...

  • Customer Service Advisor

    6 days ago

    Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱200,000 per year

    The Advisor I, Customer Service position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')• Clarify customer requirements; probe for understanding, use...

  • Customer Advisor

    6 days ago

    Quezon City, National Capital Region, Philippines Security Bank Corporation Full time ₱500,000 - ₱1,000,000 per year

    The RoleAs aCustomer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and...

  • Customer Service Advisor

    6 days ago

    Makati City, National Capital Region, Philippines SYSGEN RPO Full time $20,000 - $40,000 per year

    The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core ResponsibilitiesEnsure service delivered to our...