
Service Advisor
1 day ago
The Service Advisor serves as the main liaison between customers and the service department.
Key Responsibilities
- Greet customers warmly and listen attentively to their vehicle concerns and service needs.
- Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.
- Provide service recommendations, explain technical details in layman's terms, and obtain customer approvals for work to be done.
- Coordinate with Service Admins to ensure accurate diagnostics and efficient repair processes.
- Communicate repair status, cost estimates, and completion times to customers regularly.
- Review completed work orders with customers, ensuring they understand the services performed and associated costs.
- Handle customer complaints or concerns in a professional and solution-oriented manner.
- Promote and upsell additional services, preventive maintenance, and promotions when appropriate.
- Maintain service records, warranty claims, and follow-up schedules.
- Ensure customer satisfaction to foster long-term relationships and repeat business.
Qualifications
- Bachelor's degree in Automotive Technology, Mechanical Engineering, or related field (preferred but not always required).
- Proven experience as a Service Advisor or in a customer service role within the automotive industry.
- Strong knowledge of vehicle systems, repair procedures, and preventive maintenance.
- Excellent communication and interpersonal skills.
- Ability to multitask, manage time effectively, and work under pressure.
- Proficiency in service management software and Microsoft Office applications.
- Customer-focused with problem-solving abilities.
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
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