Customer Service Representative

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱150,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Build and maintain strong, trust-based relationships with clinicians.
  • Serve as the central point of contact for questions, support needs, and resource navigation.
  • Track clinician performance and engagement metrics using available data and tools.
  • Collaborate with leadership to identify trends, areas for improvement, and development opportunities.
  • Support initiatives aimed at clinician satisfaction, retention, and professional development.
  • Conduct coach-up care activities to assess engagement and maintain proactive communication.
  • Maintain positive ongoing connections with former clinicians to support alumni engagement and potential future collaborations.
  • Provide timely updates, summaries, and insights to leadership to support continuous improvement.
  • Document interactions, progress, and recommendations in alignment with organizational processes.

Requirements

  • At least 6 months BPO experience handling a Voice Account
  • Excellent verbal & written English skills
  • Amenable working onsite in Mandaluyong
  • Willing to work night shifts

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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