Admin Vendor Support VA

1 day ago

Manila, National Capital Region, Philippines THE DAFT COMPANY, LLC Full time

takemytasks: Virtual Assistant Opportunity

Join our dynamic team and provide exceptional virtual assistance to our diverse clientele

takemytasks (formerly DaftCo) is a leading provider of premium virtual assistant services, connecting businesses across various industries with highly skilled and dedicated professionals. We pride ourselves on our commitment to excellence and our ability to empower our clients to achieve their goals.

We're seeking an Admin Vendor Support VA to join our growing team.

What You'll Do:

Email & Message Management

  • Email Management – follow NBC policies for email inbox organization and handling (includes answering instructor questions, acting on urgent issues).
  • Check Text and Voicemail for urgent instructor messages.
  • Instructor Assignments: Check Email, Text, and Voicemail for urgent instructor messages.
  • Reply to all texts, voicemails, emails that have not been addressed that day.
  • Make any necessary "after hours" calls to instructors.

Instructor Confirmations

  • Check for Confirmation notes in Enrollware.
  • Use Dial My Calls to send texts to instructors who are assigned to a class within 5 days.
  • Call and email if they've not been confirmed by Day 3.
  • Instructors should have notes in the internal notes and/or comments section.
  • Follow up on NO Instructor classes & Confirmations.

Class Coverage & Scheduling

  • No Instructor Classes: Review upcoming class schedules DAILY to identify instructor needs.
  • Checking daily for No Instructor classes.
  • Texting & Calling instructors in that area (expand if necessary; allow 2 hours before following up, follow up multiple times per day).
  • High Enrollment: Send identified high enrollment classes out to instructors via text (expand if necessary; allow 2 hours before following up, follow up multiple times per day).

Daily Tasks & Planning

  • Daily Meeting.
  • Next Day Planning – Open tasks and urgent responses to look for in the morning.

End of Day (EOD)

  • EOD report.
  • Brief summary of the day.
  • Classes filled.
  • Classes unassigned (instructor cancellation).
  • Open Task Summary.

Other Responsibilities

  • Process Certificates.
  • Follow-up: Unassigned Classes.
  • Instructor communications (weekly email).

What We're Looking For (Required Skills/Experience):

  • Ability to identify and resolve critical operational gaps and "red-flag" issues before routine tasks.
  • Proficiency in managing rapid, multi-channel outreach (phone, text, email) with persistent follow-up.
  • Skill in monitoring strict schedules and deadlines to ensure all resources are confirmed and in place.
  • Capability to maintain precise documentation and synthesize daily data into concise status reports.
  • Ability to anticipate resource needs and independently expand search efforts to prevent service failures.

Why Join takemytasks?

  • Work From Anywhere Flexibility: Enjoy the freedom and convenience of working from the comfort of your own home.
  • Diverse & Exciting Projects: Experience the thrill of working with a wide range of clients across various industries, keeping your work engaging and dynamic.
  • Competitive & Rewarding Compensation: We value your contributions and offer competitive rates that reflect your skills and experience.
  • Supportive & Collaborative Team: Join a network of talented professionals who are passionate about providing exceptional virtual assistance.

Plus, Unlock These Fantastic Perks

  • Jumpstart Your Earnings

  • $100 Quick Start Bonus: Achieve perfect attendance in your first 30 days and

  • receive a $100 bonus
  • $100 Milestone Bonus: Continue your perfect attendance streak for 3 months and earn another $100 reward

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