Operations Support Coordinator

2 days ago

Taguig, National Capital Region, Philippines Canon Full time $30,000 - $50,000 per year
About UsPurposeEssential duties
  • Action CFA Help inbox / CFA Invoice inbox on daily basis and within agreed SLA time frames;
  • Answer inbound calls from CFA Hunt line;
  • Raise Manual Tax Invoices as required;
  • Assist with issue resolution and ensure that any unresolved issues are escalated to the Client Administration Manager within agreed timeframes;
  • Respond to and resolve customer issues and enquiries within an appropriate time frame;
  • Assist in issue resolution and ensure any unresolved issues are escalated to the Team Leader within agreed time frames;
  • Respond and resolve all consolidated bill customer issues and enquiries within the agreed SLA time frames;
  • Process any credit memos, raise or amend invoices for consolidated bill customers within agreed SLA time frames;
  • Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time;
  • Liaise with the Collectors and Remarketing Officer to process the collection of Canon equipment from Customers (Metro and Regional) for expiring or terminating contracts;
  • Assist in generating certain reports as directed or assigned;
  • Liaise with relevant key stakeholders to ensure contracts are effectively maintained and accurate customer data are recorded within Realtime to meet customer requirements;
  • Process adjusting journals for contracts in Realtime as directed or assigned;
  • Process contract finalization in Realtime as directed or assigned;
  • Monitor Exception Reports to update system with contract expiry and other general maintenance.
Qualifications
  • Bachelor's / College Degree
  • At least 2 years of working experience in the related field
  • Excellent system and process knowledge
  • Excellent customer service and communications skills
  • High level of accuracy, superior attention to detail and a strong work ethic
  • Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
  • Excellent time management and prioritisation skills
  • Experience in Back-End lending operations or customer Service teams
  • Ability to work independently and also as part of a wider team

Canon

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