US Healthcare Account

2 days ago

Cebu City, Central Visayas, Philippines HRTX Full time ₱240,000 - ₱360,000 per year


Qualification:

  • Total of 2-5 years of experience in the US BPO/Healthcare industry
  • Bachelors degree in Nursing
  • Minimum 1-2 years of Team Lead experience in a US Healthcare account
  • Excellent Leadership & Interpersonal relationship

Job Description:

  • Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
  • Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
  • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  • Adjust to the needs of meeting service level agreements under supervision of Manager.
  • Ensure training needs of team members are met.
  • Successfully complete all client related training and keep record of the same.
  • Hold team briefings on a daily basis with the team.
  • Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
  • Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
  • Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

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