End-to-End AR Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱420,000 - ₱528,000 per year

MAIN TASKCollections & Client OutreachManage a daily queue of overdue accounts and execute a consistent, professional outreach cadence.Negotiate payment commitments and structured payment plans; follow up on promises-to-pay and failed or expired payment methods.Record all communication, commitments, and account updates in the A/R system or CRM, ensuring clear next steps.Escalate non-responsive or complex accounts following established policies.Billing Support & Issue ResolutionInvestigate discrepancies, credits, and adjustments; collaborate with RCM Operations, Client Success, and RevOps teams to resolve issues.Maintain complete and accurate audit documentation, including POs, contracts, rate sheets, and approvals.Reporting & KPI ManagementKeep A/R aging reports, notes, and next-action timelines current and accurate.Deliver weekly updates on cash collections and account-level forecasts.Track and report productivity metrics such as meaningful daily outreach, PTP fulfillment rates, and dispute resolution timelines.Required Qualifications:Must have an end-to-end accounts receivable process experience.A background in the healthcare industry is required for this role.At least 2+ years of experience in B2B collections, accounts receivable, or accounting.Excellent English communication skills—confident phone presence and strong, concise email writing.Solid understanding of A/R fundamentals (invoicing, credits, adjustments, cash application, aging).Proficiency in spreadsheets (VLOOKUP, pivot tables) and experience using an A/R or ERP system along with a CRM/ticketing tool.Highly organized, persistent, and able to maintain firm follow-up timelines while staying customer-centric.Experience with payment processors (ACH/credit card), dunning tools, and payment portals.Familiarity with systems such as NetSuite, Intacct, QuickBooks, and CRMs like HubSpot or Salesforce.Can work onsite in Ortigas, Pasig City for a nightshift schedule.Job Types: Full-time, PermanentPay: Php35, Php44,000.00 per monthBenefits:Additional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeApplication Question(s):Do you have at least 2 years of experience managing the end-to-end accounts receivable process?Have you handled accounts receivable responsibilities for a Healthcare client, account, or campaign in the US or internationally?Are you proficient in using CRM or ticketing tools such as HubSpot, Salesforce, or similar platforms?Are you skilled in Microsoft Excel, including advanced functions such as lookups, pivot tables, and formulas?Are you proficient in using accounting software such as NetSuite, Intacct, QuickBooks, or similar systems?This role requires working onsite at St. Francis Square, Ortigas, Pasig City. Are you able to commit with this setup?The position follows a night shift schedule aligned with US hours (9:00 PM – 6:00 AM Manila Time). Are you able to commit to this schedule?The role offers a fixed salary range of Php 35,000 to Php 44,000, based on experience. This range is non-negotiable. If selected, are you willing to accept this compensation?The hiring process for this position are: Initial Screening > OPS Interview > Final Round Client Interview (Panel). Are you committed in completing these process?Work Location: In person

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